Field Service Engineer

Description


The Field Service Engineer supports critical power facilities by performing startups, troubleshooting, modifications, repairs, preventive maintenance, warranty service, and emergency response on automatic transfer switches and related power-control equipment. This is a hands-on, customer-facing field service position supporting mission-critical environments such as data centers, telecommunications facilities, healthcare facilities, airports, and other critical infrastructure.

The successful candidate will have a strong electrical power background, experience with low- and medium-voltage equipment, automatic transfer switches, and the ability to read electrical schematics and blueprints. This position requires extensive travel, 24/7 on-call availability, strong customer-service skills, and the ability to work independently at customer sites.

Must-Have Skills, Experience, and Education:

• High School Diploma or GED
• Minimum 3 years of relevant field service engineering experience
• Experience with electrical power systems
• Experience with low-voltage through medium-voltage switchgear
• Experience supporting critical power facilities such as data centers, airports, healthcare facilities, telecommunications facilities, or similar environments
• Experience testing automatic transfer switches (ATS)
• Experience performing automatic transfer switch startups, troubleshooting, modifications, or repairs
• Ability to read and interpret electrical schematics and blueprints
• Experience with power-control and automation systems
• Strong electrical troubleshooting and diagnostic skills
• Experience providing technical support during equipment startups
• Experience performing remedial repairs and preventive maintenance
• Experience supporting warranty and emergency service calls
• Familiarity with applicable electrical codes and industry standards
• Strong customer-facing technical service skills
• Ability to communicate effectively with customers regarding technical issues and project requirements
• Ability to complete projects on time and within budget guidelines
• Strong project-management, organization, and decision-making skills
• Ability to work independently and be self-directed
• Strong commitment to customer satisfaction
• Ability to comply with safety policies, procedures, regulations, and applicable laws
• Valid driver's license in good standing
• Ability and willingness to travel up to 80%
• Ability to maintain 24/7 on-call availability
• Authorization to work in the United States without current or future employer sponsorship

Nice-to-Have Skills:

• 5+ years of field service experience within the power distribution or protection industry
• Associate degree in Electrical Engineering
• Bachelor's degree in Electrical Engineering
• Advanced automatic transfer switch experience
• Power distribution experience
• Electrical protection systems experience
• Switchgear startup and commissioning experience
• Critical power systems experience
• Data center electrical infrastructure experience
• DC and AC electrical systems knowledge
• Voltage circuit theory knowledge
• Power-control system troubleshooting experience
• Electrical automation experience
• Preventive maintenance contract experience
• Experience expanding project scope or identifying additional customer service requirements
• Strong customer service, time-management, and follow-up skills
• Experience supporting mission-critical facilities