Ticket Sales & Event Operations Associate (Mesa, AZ)

Ticket Sales and Event Operations Associate

The Chicago Cubs organization is looking for motivated and career driven individuals to sell tickets and put on a best-in-class fan experience through event execution to games at Sloan Park, the Cubs spring training facility, in Mesa, Arizona. The Ticketing and Event Operations Associate is an entry level full time, seasonal position (August – April). The position focuses primarily on ticket sales but does have some event operations responsibilities. The ticketing portion will focus on selling and servicing season, group, and individual ticket buyers. The event operation portion will focus on gameday setup, sponsorship activation, and guest services. This seasonal position is a great opportunity to build your sales and operations career within the sports industry. No relocation expenses will be provided.

The day-to-day responsibilities include:

• Research, prospect and establish leads via direct phone contact, networking, and events.
• Meet or exceed weekly and monthly sales goals. These goals include team goals related to the successful sale of the party deck and overall sales for the Spring Training games.
• Provide superior customer service and responsive follow-up to clients, existing ticket holders, prospects, and single game customers before, after and during the game.
• Build relationships with clients and keep accurate records in Salesforce.
• Attend all Spring Training home games and assist with game day responsibilities to support our event operation. This can include managing logistics of the party deck, rooftop, and other group outings, as well as set-up and tear down.
• Plan and execute annual Season Ticket Holder Event.
• Work other events at Sloan Park during the program.

The qualifications you'll bring include:

• Bachelor's degree from an accredited college or university.
• Demonstrated ability to effectively manage multiple initiatives simultaneously.
• Effective communication skills, customer service skills, both written and oral.
• Highly motivated with a desire to meet and exceed stipulated goals.
• Must be available to work August through end of March.
• Ability to work non-standard work hours with variable schedule, to include nights, weekends, and holidays.

What sets you apart:

• 1 – 2 years prior sales or customer service experience.
• Experience using Pro Venue ticketing system.

This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its related parties are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate's skills and experience. The Chicago Cubs and its related parties embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique.