Guest Services Agent

Description J o i n t h e U I D C f a m i l y ! Why Work at UIDC? As an applicant of the Umpqua Indian Development Corporation (UIDC), you’re stepping into a world full of opportunity! Here, you’re not just choosing a job, you’re joining a company where your growth, your goals, and your future truly matter. At UIDC, you’ll be part of something special: a supportive team that celebrates your success, helps you build new skills, and champions your development every step of the way. With a wide range of career paths, top-tier training, and real opportunities to advance, UIDC is a place where you can grow and thrive. The Position: The Guest Service Associate is responsible for providing exceptional guest service by performing a variety of guest related duties including; cashiering, preparing deli orders, pumping fuel, stocking merchandise and maintaining facilities in a clean and sanitized condition. Duties include, but are not limited to: Delivers exceptional guest service by understanding and developing guest needs. Works as a team member that thrives in a guest service culture that is focused on presenting merchandise and maximizing sales. Verifies orders with fuel lanes, inside the c-store, and at the deli counter. Accurately pumps fuel and propane, assists in locating merchandise, and prepares orders in the deli. Verifies, receives and accurately processes payments from guests for fuel, goods and services received, and deli items. Utilizes electronic point of sale cash register to obtain credit and check authorizations, accept cash, and provide guest with accurate change and receipts. Acts as liaison between guests, credit card issuing companies, check cashing services, and other third party companies to assist guest in obtaining manual credit approvals. When appropriate, involves more experienced associate and/or shift manager. The Benefits: We offer a competitive salary and a benefits package designed to support you both at work and at home, including: Comprehensive medical, dental, vision, and Rx coverage Generous Paid Time Off to recharge and enjoy life 401k with up to a 3.5% employer match to secure your future 20¢ per gallon fuel discounts to keep you moving Direct Pay (Payday Advance) Requirements High School Diploma or GED Certificate preferred. *Previous experience working in a customer service focused environment that included the same or similar duties. Ability to work as part of a team and interact with team members, guests, and vendors with a positive, respectful and friendly manner. Basic math skills essential. Ability and willingness to learn industry and product knowledge. Maintain a flexible schedule to be available any shift including rotating shifts. Must be able to maintain composure and make effective decisions in stressful situations when dealing with challenging circumstances. Able to read and comprehend written instructions. Knowledgeable of office equipment including copy machine, fax, and computer terminal. Ability to work positively within constantly changing internal and external environments. Effectively handle multiple priorities and tasks in a fast paced environment. Excellent organizational, verbal, interpersonal and customer relation skills. Ability to understand and identify different fuel types by octane, nozzle color and smell. 18 years of age or above. Must pass the OLCC/Tobacco quiz. Current OLCC card required. Obtain Propane Dispensing Certificate (after hire). All employees must maintain a neat, clean and well-groomed appearance (specific standards available Are you ready to be part of something extraordinary? At UIDC, every day brings a new opportunity to grow, have fun, and make a difference! #J-18808-Ljbffr