DTC Fulfillment Associate

DTC Fulfillment Associate at Hyperlite Mountain GearAt Hyperlite Mountain Gear, we design and build best-in-class technical backcountry gear for adventurers who rely on our products for success, safety, and survival and for those simply looking to have a better backpacking experience. For us, better backpacking starts with gear that strikes the optimal balance of weight, durability and water resistance.We are looking for a DTC Fulfillment Associate to join our shipping and receiving team in Biddeford, Maine. You'll play a critical role in getting our gear into the hands of customers who count on it — with the accuracy, care, and attention to detail that protect both the customer experience and the brand.This position reports to the DTC Shipping and Receiving Manager and collaborates closely with the Wholesale Fulfillment team to coordinate inventory flow. As an online retail brand, our team ships approximately 2,000–3,000 orders per month with a small, focused crew — meaning every person on the floor has real ownership over throughput, quality, and the customer experience.Key ResponsibilitiesShippingPick and pack DTC orders with a high standard of accuracyCreate shipping documents and labels using Shopify and ShipStationVerify order contents and seal packages for shipmentMaintain throughput and accuracy during launches, holiday sales, and promotional periodsTruck ReceivingUnload pallets using a pallet jackUnload inventory from pallets onto shelvesInspect new product for quality and accuracy against shipping documentsInventoryRecord inventory movement within the warehouseRestock shelves from back inventoryParticipate in regular physical inventory countsVerify and record incoming tracked inventoryGeneralMaintain a clean, organized, and safe work environmentOperate pallet jacks (and/or forklifts) safely, following OSHA and company protocolRequired Skills and QualificationsStrong attention to detail and a commitment to accuracyAbility to learn new systems and processes quicklyBasic computer skills — comfort with shipping software, email, and general computer use is essential to the roleSelf-motivated, problem-solving mindsetPositive attitude and team playerAbility to lift up to 50 lbs repeatedly and work on your feet for long periodsPallet jack experienceFlexibility to occasionally work weekends during peak seasonal and promotional periods (this is a salaried role, and weekend hours are offset with equivalent weekday time off)Preferred SkillsExperience with Shopify and/or ShipStationExperience with Excel or Google SheetsForklift certification (helpful but not required)Prior shipping, receiving, or fulfillment experienceWhat's in it for you?Besides working for the leader in ultralight outdoor gear, with huge revenue growth and a team of smart, motivated, and collaborative associates, you get:Competitive compensation packageHealth & Dental InsuranceDeep discounts on all gearFlexibilityEqual Opportunity EmployerWe created Hyperlite Mountain Gear with a commitment to providing jobs and career paths in Maine. It is our policy to consider all applicants for employment on the basis of his or her qualifications for the job without regard to age, sex, race, religious creed, color, marital status, disability, veteran status, sexual preference, national origin, or citizenship. We actively pursue this policy in all aspects of employment including hiring, promotion, transfer, termination, recruitment, rates of pay, and selection for training, and general treatment during employment. We do reserve the right to refuse to hire or continue the employment of undocumented workers. Being an equal employment opportunity employer is not only a legal principle; it is a moral commitment as well.