Control Room Administrator - PS MIA

Control Room Administrator

The Control Room Administrator is responsible for assistance in the daily coordination of all PS movements. The ideal candidate for this position is a motivated, team-orientated individual with the ability to successfully manage multiple activities while providing leadership and direction to our operational departments.

Responsibilities & Expectations

• Coordinate fleet vehicle operations, including maintenance scheduling, refueling services, detailing, and related invoice management.
• Manage fleet administration, including vehicle registrations, insurance documentation, permits, and compliance for all company-owned vehicles.
• Oversee valet and Member vehicle operations, ensuring accurate daily vehicle logs, parking coordination with onsite Security, and auditing of vehicle and rental car records.
• Review PSNAX entries to ensure accuracy of Member vehicle parking charges, baggage handling chargebacks, and related logistical data.
• Manage third-party vendor relationships related to fleet, vehicle detailing, washing, and rental coordination.
• Serve as the badging and compliance coordinator, overseeing badge issuance and onboarding-related compliance requirements for P/S associates.
• Review all reservations to identify logistical requirements such as rental vehicles, service animals, and pets-in-cabin, and communicate relevant details to the Control Room and Member Services teams.
• Monitor and update international departure requirements and ensure boarding passes are printed daily for current and upcoming travel.
• Coordinate daily staff assignments and operational schedules, including alignment with airlines and federal authorities.
• Manage petty cash and track all operations-related expenses in accordance with company policies.
• Oversee and maintain operational equipment, including radios, surveillance kits, mobile devices (iPhones), and other assigned Operations assets, ensuring proper tracking, functionality, and inventory control.
• Maintain Control Room administrative communications, including email correspondence and distribution of shift briefings.
• Provide training and onboarding support for new control room administrator team members.
• Perform additional duties as required to support daily operational logistics and uphold the overall service mission.

Requirements

• Bachelor's Degree from an accredited institution preferred.
• Minimum education requirement of High school Diploma/GED.
• Ability to utilize Microsoft Office, specifically Outlook, Excel, and Word.
• Experience managing conflict and effective problem resolution.
• Excellent verbal and written communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated ability to lead teams.
• Pass a pre-employment drug screening + background check.
• Collection of SSN as part of the background check process will be required.
• Must be authorized to work in the United States.
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Characteristics Sought

• Driven
• Meticulous
• Methodical
• Calm
• Accurate
• Efficient
• Team-player

Full Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly health & wellness and phone reimbursement
• Paid training
• A great career path with promotion opportunities.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.