Store Manager

Store Manager

Directs and controls all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The store manager will set the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while establishing a healthy team culture and store environment.

Core Responsibilities:

Deliver financial results:

• Drive financial growth by achieving sales and key KPI goals
• Exceed store EBITDA budget through responsibly managing payroll, supplies, and facilities
• Coach and develop staff to exceed individual and store goals

Build a dedicated and good-natured team:

• Create and maintain a positive store environment by leading and developing a quality store team
• Directly responsible for the recruitment, hiring, training, and building a talent pipeline
• Urgently address performance issues using the Company tools

Create a culture of customer obsession that caters to the extraordinary achiever:

• Deliver extraordinary customer service through your store team
• Execute and maintain visual merchandising standards consistent with company expectations
• Consistently communicate customer, market, and product feedback

Deliver operational consistency:

• Achieve all operational objectives with regards to loss prevention, health, and safety
• Manage team to ensure compliance of all company policies and procedures

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

• Full-Time Position
• BA in Business Administration, or related field preferred
• Candidates must be at least 18 years of age
• 3-6 years of high volume store management experience
• Must have the availability and the ability to work a flexible schedule to meets the demands of a retail business and retail consumer which may include regular nights, weekends, long and short shifts.
• Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
• Strong Computer skills: POS Systems and Microsoft Office, Math Skills and Phone Skills
• Staff Development Experience: Knowledge in staffing, coaching, counseling, training, development, employee corrective action and performance management.
• Able to coordinate and manage a team to accomplish multiple tasks in a fast-paced environment
• Demonstrated ability to lead and create a team-oriented environment and provide excellent customer service
• Demonstrated ability to lead a team to coordinate operational tasks, including receiving shipment and maintain store cleanliness, will occasionally participate in those tasks when additional support is needed.
• Able to effectively communicate in verbal and written English
• Ability to lift, push, and pull up to 25-50 pounds occasionally
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.