Auto Glass Installation Technician Trainee

Overview At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands‑on professional that leverages their Safelite training, industry‑leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings. Responsibilities Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service; clean customer vehicles after every job. Recalibrate automotive safety systems, including trouble‑shooting and completing diagnostic testing. Proficiently operate Safelite’s tools and technologies, including True Seal®, Ezi‑Wire™, Glass Table System (GTS), and chemicals as required by the “Safelite Way of Fitting”, work order, and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology. Safely operate company and customer vehicles throughout the workday. Communicate with all scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers. Perform other duties as assigned. Comply with all policies and standards. Benefits Competitive weekly pay starting at $20.25/hour, increasing to $24.00/hour after training and certification. Earn $5/set of wiper blades when added for customer safety. Technician career levels determined based on performance metrics demonstrating efficiency, quality, and customer satisfaction. A benefits package valued at more than $10,000, including 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days. Program to buy additional PTO or sell unused time up to 16 hours. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources needed for success. Education Qualifications High School Diploma, GED, or equivalent (preferred). Valid state‑issued driver’s license (required). Safelite SafeTech™ certification (required). Experience Qualifications Must be 18 years of age or older (required). Skills and Abilities Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds. Ability to stand for extended periods, work in tight spaces, bend and twist the body. Ability to use a variety of hand tools and power tools safely and effectively. Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in‑cab vehicle safety camera/video surveillance technology. Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations. Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods. Ability to work with chemicals (including but not limited to flammable chemicals) as applicable per the “Safelite Way of Fitting.” Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs. Proficiency in using computerized diagnostic tools to complete recalibrations and trouble‑shoot issues. Problem‑solving and ability to troubleshoot issues independently and collaboratively. Ability to read, write and interpret English and technical directions. Ability to communicate orally (via phone) and written (via computer or other electronic means). Ability to maintain a professional appearance, adhering to company uniform and PPE policies. Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition. Additional Information This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance. Equal Opportunity Employer Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Other Notes This job description does NOT constitute an employment agreement. The description is subject to change. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws complying with regulations. #J-18808-Ljbffr