Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities and essential functions include:

• Stocking: Stocks and rotates items as needed Assists with inventory control; loads, unloads, and moves product Organizes, cleans, and prepares back area for the night crew and incoming trucks Organizes merchandise on pallets to make the department presentable to the public Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed Maintains standards in shrink, safety, inventory control, and sanitation Checks shipments for out-of-date and damaged product to ensure freshness and quality of products Builds, stocks, maintains, and takes down store displays Performs the duties of Customer Service Assistant as needed
• Customer Service: Provides superior customer service Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales: Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment Properly handles and maintains the operation of all equipment Complies with departmental SOPs and store operating procedures

Additional department-specific responsibilities / pre-requisites may include:

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks Prepares tags and signs as needed
• Texas Backyard: Passion for outdoors Ability to complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge in the audio / video field Knowledge of specialty products, movies, music, electronics, and video games

Qualifications and key requirements include:

• Age Requirement: 18+
• Work Experience: Knowledge/Skills/Abilities: Strong customer service skills - Required Communication and interpersonal skills - Required Reading and writing skills - Required Planning and organizing skills - Required
• Education: HS Diploma or GED (or equivalent) - Required

Physical demands and working conditions include:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department:

Last revised: 6/1/2019