Member Services Representative

San Jose (Gould), CA 1035 E Capitol Expy, San Jose, CA 95121, United States of America. Pay: $18.45 - $19.00. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities, including answering phones, checking members into the system, taking prospective members on tours, signing up new members and calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Maintain the neatness and cleanliness of the club by completing daily assigned work within the first hour of the shift, helping complete the priority cleaning list, performing walk‑around and bathroom checks periodically, and assisting with special cleaning projects as required. Perform other duties and responsibilities based on club needs. Qualifications Must be 18 years of age or older. High School diploma or GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Ability to work independently as well as part of a team. A positive, upbeat attitude and passion for fitness and health. Exceptional customer service skills; able to interact in a positive and professional way, exceeding member expectations. Strong listening skills with the ability to empathize and problem‑solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands Continuous standing and walking during shift. Continuous talking in person or on the phone during shift. Ability to occasionally lift up to 50 lbs. Occasional exposure to toxic chemicals during shift. Equal Employment Opportunity Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr