Startup Program & Experience Lead

Notion is a collaborative AI workspace that brings together knowledge, projects, meetings, and AI tools into one place so teams can work faster, clearer, and less fragmented. About the Role The Startup Program & Experience Lead owns the startup customer journey during onboarding and trial experience, helping startups successfully adopt Notion, engage with the platform, and realize value early in their journey. Working closely with the Head of Startups, this role combines program management, customer experience, lifecycle engagement, and operational execution to improve startup activation, engagement, conversion, and retention across the region. The role partners cross‑functionally with Marketing, Product, Customer Success, and Partnerships teams to create scalable startup programs, onboarding experiences, and engagement initiatives that support long‑term business growth. What You’ll Achieve Improve startup activation, engagement, conversion, and retention across the regional startup funnel. Build and manage scalable onboarding and lifecycle programs for startup customers. Create startup‑focused educational, onboarding, and engagement experiences that help customers realize value quickly. Identify friction points and improve the startup customer journey. Support the execution of startup initiatives, campaigns, events, and ecosystem programs across the region. Track and analyze program performance, customer engagement, and operational metrics to improve conversion and ARR over time. Help build the Startups 2.0 operational frameworks, creating an automated scorecard to identify top startups and provide a high‑touch customer experience. Skills You’ll Need to Bring Experience in program management, customer experience, customer success, growth, operations, or startup‑focused roles. Strong organizational and project management skills. Ability to manage multiple initiatives and priorities in fast‑moving environments. Strong customer empathy and operational mindset. Comfortable working cross‑functionally across Product, Marketing, Partnerships, and Customer Success teams. Data‑oriented mindset with ability to identify patterns, friction points, and improvement opportunities. Strong written and verbal communication skills. You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. Nice to Haves Experience working with startups or startup ecosystems. Experience with onboarding, lifecycle, or customer engagement programs. Familiarity with product‑led growth environments. Experience building scalable operational processes or customer programs. Passion for AI, productivity tools, and the future of work. Equal Opportunity & Accommodations Notion is an equal‑opportunity employer. We do not discriminate on the basis of any legally protected characteristic and provide reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need assistance or an accommodation during the application process, please let your recruiter know. #J-18808-Ljbffr Notion