After-Issue Quality Specialist

After-Issue Quality Specialist

Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

This position is within our Customer Innovation Group and is focused on providing a great product and experience to our buying and selling customers. The role is part of a team responsible for performing quality reviews on transactions to make sure they meet customer expectations and are compliant with expected standards.

Associates who specialize in this area help to ensure that we are delivering as expected through monitoring the quality of our transactions. Associates must fully understand the requirements and have a sense of responsibility towards our customers.

Quality Associates also work with a variety of teams within the Customer Innovation Group and help to proactively identify opportunity for process improvement in order to drive positive change to the customer and agent experience.

Key Responsibilities

• Review transactions to ensure that the transaction was complete, accurate and in line with internal and external requirements
• Assist with various tasks and functions that support our larger operational teams
• Assist with follow up to policyholder or agent inquiries regarding transactions
• Be proactive about opportunities for process improvement and help develop more efficient procedures
• Understand customer and agent needs and requirements to execute effective quality control processes
• Implement quality assurance standards and assure ongoing compliance with quality and industry standards
• Maintain high accuracy of quality entries to ensure successful feedback loop
• Depending on the area supported, this role may mail policy documents as necessary and in accordance with necessary requirements

Requirements

• Thorough and observant, with an eye for detail
• Strong communication skills
• Customer focused
• Organized and driven
• Proficient with the Microsoft Office suite (Outlook, Word, Excel)
• Ability to meet established deadlines; must be able to work independently and as a team player
• Ability to work in a fast-paced environment; strong interpersonal skills a must
• Establish and maintain effective working relationships
• Strong problem solving skills
• Conscientious and responsible
• Must be able to pass a background check

Benefits

• Your benefits start day one and are flexible and customizable to your and your family's specific needs. Check out the BENEFITS of a Career at National Life!

Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life's discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors. National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Hourly Pay Range

$20 - $29 USD

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.