BMV Branch Manager Associate

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state youll find competitive compensation a robust benefits package and a commitment to work-life balance. Most importantly youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional customer focused services built on choice innovation and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people fostering growth and developing future leaders who drive excellence and a strong culture of service.

Role Overview :

The Branch Manager Associate oversees and executes all aspects of branch operations. You will ensure staff compliance with State laws and agency policies and procedures. You will guide branch staff in responding to customers licensing needs in a timely safe and secure manner. The Branch Manager Associate reports directly to the Regional Manager of branch operations.

This position will serve at the Shelbyville Indiana BMV branch hours are:

• Sunday: Closed
• Monday: Closed
• Tuesday: 9:00 am - 6:30 pm
• Wednesday: 9:00 am - 5:00 pm
• Thursday: 9:00 am - 5:00 pm
• Friday: 9:00 am - 5:00 pm
• Saturday: 9:00 am - 12:30 pm

Salary:

The salary for this position traditionally starts at $53222.00 but may be commensurate with education and work experience. Use our to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

• Oversee day-to-day operations including branch opening and closing procedures.
• Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.
• Complete daily and weekly required reports and submit them to required lines of business.
• Maintain effective working relationships with all lines of business.
• Communicate and escalate property management issues.
• Clarify enforce support and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
• Verify for accuracy and approve weekly payroll reports for each branch.
• Provide best in class customer service and facilitate resolution for all customer issues.
• Ensure training development evaluation and discipline of branch staff is completed in accordance with agency policies and operating guidelines.
• Conduct meetings with branch staff and attend required agency meetings.
• Ensure the accuracy of customer transactions reporting deposit procedures and tasks associated with branch operations.
• Maintain agency goal for Customer Experience Time.
• Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.
• Recruit select onboard and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations measure progress provide ongoing feedback and evaluate the performance of employees. Ensure work adheres to quality standards deadlines and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What Youll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Ability to interact and verbally communicate with diverse employees and customers ability to communicate on a one-on-one basis and in groups.
• Ability to manage people experienced in managing people/teams
• Ability to successfully address customer concerns.
• Creative problem solving and utilizing good judgement
• Ability to apply fundamental cash management and accounting principles.
• Proficient computer skills including working knowledge of Microsoft Word Microsoft Excel and e-mail systems.
• Ability to become proficient in the agency operating system.
• Ability to multi-task in a fast-paced environment.
• Ability to travel up to 20 percent of the time to branch locations training or branch-related community activities.
• Ability to delegate work set clear direction and manage workflow.
• Ability to effectively give feedback provide guidance or corrective action coach and develop employee skillsets.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However a High School Diploma or HSE diploma and 3 years of experience applying the outlined knowledge skills and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust comprehensive program of leave policies covering a variety of employee needs including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation personal and sick leave time off
  • 12 paid holidays 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting selecting developing and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .

Required Experience:

Manager