Head of Member Experience & Support Operations
NOCD
NOCD seeks a Director of Member Advocate Services to lead a senior team shaping the member support experience across CRM, phone, text, and chat. You’ll drive staffing, training, quality assurance, and cross-functional collaboration with a focus on empathy and VIP-level service. The role requires 7+ years in customer support, 3+ years leading managers, and a track record of scaling operations while controlling costs, with a strong emphasis on HIPAA compliance and data-driven improvements. #J-18808-Ljbffr NOCD
Vacancy posted 2 days ago
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