White County E-911 Communications Director

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To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. White County provides reasonable accommodations to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job unless the accommodation would present an undue hardship.

Incumbent serves as Director for White County E-911 Communications Department, responsible for supervision, planning, administration, and operation of the Emergency Operations Center.

DUTIES :

Oversees E-911 Communications Network and all programs and services provided to participating Police, Fire, and EMS agencies.

Supervises and directs assigned personnel, including administering personnel programs, maintaining proper staffing levels, hiring personnel, providing orientation for new hires, establishing department goals and standards, resolving problems and conflicts, and initiating disciplinary procedures as warranted.

Maintains payroll, personnel, and activity records for department personnel. Submits all claims for 911 department to Auditor for payment.

Develops and administers staff training programs/exercises, maintains training records, and ensures all personnel and Dispatch Center certifications are current.

Oversees the 911 addressing system and maintains and updates database of County street names, street address spans, and law enforcement, fire, and medical jurisdictions for each span.

Maintains digital mapping system, including upgrading current GIS layers and creating new layers as applicable to 911 system mapping.

Maintains 911 software and ensures proper operation of voice recording system, including performing system maintenance, security, storage of media, and providing recordings to Prosecutor's Office, attorneys and appropriate law enforcement agencies.

Verifies entries of all warrants in computer system and maintains original files.

Maintains and distributes IDACS data in accordance with the law and maintains original audit trail for criminal records and computer records from the IDACS/NCIC computer. Maintains text applications.

Maintains and updates radio room Standard Operating Procedures (SOP), ensures radio equipment is in proper working order, and ensures all FCC Licenses are current and up-to-date.

Maintains software for tornado weather system and monitors weather station for emergency alerts. Regularly tests and activates all alarms in event of an emergency.

Prepares and presents annual budget requests to the Council and Board. Prepares monthly and annual operating and financial reports, verifies financial transactions, and maintains accurate financial records.

Updates Governing/Advisory Board on all aspects of the operation, including financial status, current problems, and future needs. Formulates and recommends policy and procedural changes to the Board, develops and implements new programs, and coordinates all purchasing for the Communications Network. Monitors new developments within the communications industry and makes recommendations to the Board.

Promotes public awareness of 911 emergency telephone system. Coordinates with law enforcement, fire and medical agencies, and participating telephone companies in matters pertaining to the 911 emergency telephone system, provides periodic updates to all local jurisdictions and agencies and follows up with telephone companies in matters pertaining to 911 emergency telephone system problems and/or failures.

Maintains and compiles data and prepares and submits required reports, including State 911 Board reports.

Receives and responds to citizen and agency concerns/complaints, resolving complaints in a diplomatic and timely manner.

Serves on various boards and committees and periodically attends meetings, conferences and professional education workshops.

Performs duties of Dispatcher in emergencies or as needed.

Responds to emergencies on a 24-hour basis.

Performs related duties as assigned.

I. JOB REQUIREMENTS :

High school diploma or HSE.

Possession of and ability to maintain required certifications, including, but not limited to, First Responder/CPR, IDACS Coordinator and NCIC, National Incident Management, APCO, and Emergency Medical Dispatch certifications.

Thorough knowledge of standard practices, procedures, rules and regulations of the Department and ability to establish and implement Department policies, directives, and general orders.

Practical knowledge of community geography and ability to read maps, use emergency code terminology, and quickly, clearly and calmly respond during stressful situations.

Working knowledge of County and Department budget processes and ability to prepare and administer Department budget and maintain complete and accurate financial records.

Working knowledge of standard English grammar, spelling and punctuation, and ability to compose correspondence, develop news releases, and prepare detailed written reports.

Working knowledge of personnel management and conflict resolution, and ability to direct operations, provide leadership, and supervise/direct personnel.

Working knowledge of current training programs and ability to develop and direct training of Department personnel.

Working knowledge of radio frequencies, codes, procedures and limitations and ability to speak clearly and distinctly, hear and be heard and understood when communicating in person, by radio, or by telephone.

Ability to properly operate standard office and communication equipment, including various computers, printer, E-911 systems, two-way radio, computerized telephone system, weather radio, paging system, recording equipment, security camera, calculator, fax machine, shredder, and copier.

Ability to effectively communicate orally and in writing with co-workers, other County departments, Police, Fire, emergency services, public safety agencies, County Council and Commissioners, Communications Board, department heads, utilities, news media, telephone companies, and the public, including being sensitive to professional ethics, gender, cultural diversities, and disabilities.

Ability to provide public access to or maintain confidentiality of Department information and records according to state requirements.

Shall comply with all employer and Department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.

Ability to competently serve the public with diplomacy and respect, including occasional encounters with irrational/distraught persons.

Ability to understand, memorize, retain, and carry out oral and written instructions and present findings in oral or written form.

Ability to compile, compare, analyze, and evaluate data, make determinations, and take action based on data analysis.

Ability to add, subtract, multiply, divide, and calculate decimals and percentages.

Ability to work independently and with others in a team environment, often amidst frequent distractions and interruptions, and under pressure from high-volume operations.

Ability to apply knowledge of people/locations and utilize good judgment in extreme and uncommon situations.

Ability to identify steps necessary to reach objectives, define practical courses of action, and put into effect changes in policies and procedures.

Ability to maintain positive public relations and plan/present public speaking presentations and special events.

Ability to regularly work extended hours, occasionally work evenings and/or weekends and travel out of town for meetings/conferences, sometimes overnight.

Ability to regularly respond to emergencies on 24-hour basis.

Possession of a valid Indiana driver's license and demonstrated safe driving record.

II. DIFFICULTY OF WORK :

Incumbent performs complicated and non-standard duties, spending the majority of time establishing and monitoring short-term and long-range planning, policy implementation, and providing quality service/safety to the public. Incumbent establishes own standards of performance, subject only to guidance from Commissioners.

III. RESPONSIBILITY :

Incumbent requires only administrative direction in performing duties and is responsible for authoritatively interpreting and applying well-established policies and procedures to a variety of circumstances which may impact the safety and welfare of emergency responders and the public. Work is reviewed periodically for compliance with legal requirements. Incumbent regularly makes decisions in the absence of policy. Incumbent's decisions can be overruled by the Board of Commissioners.

IV. PERSONAL WORK RELATIONSHIPS :

Incumbent maintains frequent contact with co-workers, other County departments, Police, Fire, emergency services, public safety agencies, Communications Board, utilities, news media, telephone companies, and the public for purposes of executing policies, administering operations, making decisions/resolving problems, and providing instruction/guidance.

Incumbent reports directly to County Commissioners.

V. PHYSICAL EFFORT AND WORK ENVIRONMENT :

Incumbent performs duties in a standard office environment in a dispatch center, involving sitting/walking at will, sitting for long periods, lifting/carrying objects weighing under 25 pounds, close and far vision, color and depth perception, excessive noise, keyboarding, speaking clearly, hearing sounds/communication, and handling/grasping/fingering objects.

Incumbent is regularly required to work extended hours, occasionally work evenings and/or weekends, and travel out of town for meetings and conferences, sometimes overnight. Incumbent is required to respond to emergencies on a 24-hour basis.

Job Type: Full-time

Pay: From $58,656.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Work Location: In person