ICON Team Member

Icon Customer Service AssociatesAre you looking for a flexible, part-time job where you can learn more about the movie industry and provide great customer service?Icon Associate provides an excellent movie going experience by providing outstanding customer service and ensuring customer satisfaction.Major Functions:Box Office: Handles all ticket functions. Greets patrons and properly, quickly and accurately processes patron's requests for tickets, movie money and/or information. Must be an excellent cash-handler. Maintains door security in the absence of a greeter. Informs patrons of rules for outside food and drink, as well as large bags/backpacks. Keeps area clean and free of hazards. Can assist in at least one other area, as needed.Greeter: Greets patrons, tears their tickets and effectively directs them to the proper auditoriums, handling any rule violations that the box office didn't notice. Effectively tracks show schedules and can assist in managing hold-out lines. Maintains door security, requesting manager assistance as needed. Can assist in at least one other area, as needed.Usher: Greets patrons with a smile and eye contact. Watches for opportunities to assist with full-hands, door opening/closing, crowd-control. Picks up trash, sweeps, mops (only as needed, following safety standards). Assists in managing hold out lines, preventing cross-over or any unauthorized admission. Keeps entire theatre inside and out, including rest rooms, clean, well-stocked, and free of hazards. Can assist in at least one other area, as needed.Concession: Greets patrons and properly, quickly and accurately fills requests for concession items and basic information. Can up-sell or suggestive sell comfortably. Must be an excellent cash-handler. Ensures that inventory and cash are secure and properly handled. Keeps area, including equipment clean and stocked at levels appropriate for business. Follows proper food-handling techniques and properly markets all products, including popping proper amounts of popcorn at the appropriate times and ensures the availability of all items. Can assist in at least one other area, as needed.Stays well-versed in proper emergency procedures and is aware of all patrons in their area. Observant and able to take initiative to get the job done. Outstanding customer service. Detail and multi-task oriented.Able to work a varied schedule, including opening and closing. Team player. Job Type: Part-time.Apply today to be part of the team!Our ShowPlace ICON cinema brand offers an ultra-contemporary look and atmosphere, with some theatres featuring our own ICON-X Premium Large Format auditoriums, complete with brilliant 4K Laser projection, immersive Dolby ATMOS sound, and best-in-industry heated, leather reclining seats. Each ICON cinema also showcases an energized full-service bar and lounge complete with restaurant quality dining from our scratch kitchen where guests can choose the option to dine before or after their show or take items into the theatre to enjoy.Kerasotes ShowPlace Theatres is headquartered in Chicago, IL and operates 6 locations, with 78 screens in 5 states including Chicago, IL, Minneapolis, MN, Secaucus, NJ, Tysons, VA, Mountain View, CA and San Jose, CA.Kerasotes ShowPlace Theatres operates under the guiding principles of professionalism, integrity, and quality. We strive to provide exceptional guest experiences by hiring and training hospitality-minded team members.We are looking to build a talented team who takes pride in offering an excellent guest experience, best-in-the-business film presentations, delicious food and beverage, and an exciting team atmosphere!Excellent pay, benefits, and career opportunity! We offer Free movies, 401k with company match, flexible time off, discount meal programs, and variety of schedules.