Temporary Workforce Billing Customer Transaction Representative

Summary

Temporary Workforce Billing Customer Transaction Representative, under general supervision, performs customer billing and account transaction work for This temporary role supports billing operations by processing account transactions, resolving billing issues, assisting customer inquiries, and completing related administrative work in accordance with established Competitive hourly compensation of $27/hour is offered for this Principal Duties and Responsibilities Review and resolve billing estimated usage, unmeasured service, and special billing scenarios. with Meter Processing, Meter Operations, and Customer Service as needed Support customer service by responding to billing questions, service inquiries, complaints, and account-related requests. Back Office duties as assigned. Customer applications, life support, autopay, deposits, refunds, and tax Maintain billing-related contracts, files, records, and Perform clerical and administrative duties such as filing, issuing duplicate bills, and operating office equipment. Qualifications for Position High school diploma or equivalent required Demonstrated ability to operate a computer Proficient in Microsoft 365, particularly Excel Possesses a professional telephone manner and the ability to interact effectively with internal and external customers in a knowledgeable, interpret data, identify discrepancies Preferred Utility billing experience specific to gas and electric accounts Attaching an up-to-date resume is highly Competitive hourly compensation of $27/hour is offered for this role Workplace Connection Value inclusion within your day to day responsibilities by respecting Team/Customers and external partners. within your Team/Customers and external work partners by valuing different world regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), Report any unsafe conditions and take actions to prevent personal Support our interdependent safety culture by ensuring the safety of These documents inform you of your E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish Right to Work Poster (English and Spanish) If you experience, as well as internal pay equity. of the team serving nearly four million customers throughout the Midwest and speaking with customers by phone, analyzing financial data or installing new gas customers.