Guest Service Representative
Residence Inn Dana Point San Juan Capistrano
Guest Service Representative
As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.
What You Will Be Doing:
- Greet guests and provide friendly, helpful service
- Assist with check ins, check outs, room assignments, and reservations
- Answer guest questions and resolve issues promptly
- Operate the front desk system and process payments
- Communicate with housekeeping and other departments
- Maintain the front desk area in a clean and organized manner
- Handle guest requests and escalate concerns when needed
- Provide local information and general hotel assistance
Why You Will Love It Here:
- Supportive team environment
- Opportunities to grow in front desk and hotel operations
- A role where you meet new people and make a daily impact
Ready to Join the Team? If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.
EOE
Qualifications:
What Makes You You:
- Strong customer service and communication skills
- Friendly, positive, and professional presence
- Comfortable using computers and hotel systems
- Dependable, organized, and able to multitask
- Prior hotel or customer service experience is helpful but not required
- Flexible to work any shifts including holidays and weekends
Vacancy posted 5 hours ago
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