Technician I

Technician I

Primary Purpose: Assist staff members in the support and management of technology activities.

Qualifications: Education: High School diploma or GED Special Knowledge/Skills: Computer expertise Strong organizational, communication, and interpersonal skills Experience: Verifiable work experience with students and teachers in a learning environment.

Working Conditions: Mental Demands: Work with frequent interruptions; maintain emotional control under stress; ability to communicate effectively (verbal and written). Frequent contact with the district and public Physical Demands/Environmental Factors: Prolonged sitting. Occasional bending/stooping, pushing/pulling, and twisting Repetitive hand motions including frequent keyboarding and use of mouse. Occasional reaching May work prolonged or irregular hours

Pay Grade: 304 Pay Rate: Min. $16.80 Mid. $20.25 Days: # of days 205

Primary Purpose

Provide technical support to all district staff to resolve problems relating to computer- and communications-related services. Respond to work order requests by diagnosing and repairing network and computer hardware.

Education

High School diploma or GED CompTIA A+ certification, preferred

Special Knowledge/Skills

Knowledge of computer workstation setup Knowledge of computer hardware and software applications Ability to install, maintain, and repair computers and peripherals Ability to install and maintain network cables and hardware Ability to diagnose problems and perform repairs Strong organizational, communication, and interpersonal skills

Experience

1-3 years of work experience in technical support position

Major Responsibilities and Duties

1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.

2. Provide technical assistance to users of computers, instructional equipment, and software.

3. Install and configure application and operating system software and upgrades.

4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.

5. Assist with the organization, distribution and set-up of technology-based material for classroom, presentations and computer lab use.

6. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).

7. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.

8. Remove old equipment and perform data migration to new machines. 9. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance. 10. Configure profiles for new staff accounts, including the configuration of email. 11. Accurate and consistent use of Time Clock Plus (TCP) and Frontline. 12. Perform all other duties as assigned.

Mental Demands/Physical Demands/Environmental Factors

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van

Posture: Prolonged sitting and standing; regular kneeling/stooping, bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over)

Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be required to be on-call 24 hours a day.

Mental Demands: Work with frequent interruptions; maintain emotional control under stress The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.