Case Manager I

Job Description

Job Description

Description:

About Interfaith Community Services:

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than 20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually. 

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Case Manager 1/Senior Assistance role, you’ll provide case management services in assigned program to enrolled clients. The Case Manager is responsible for coordinating and providing comprehensive support services to individuals and/or families to promote stability, self-sufficiency, and overall well-being. This role involves assessing client needs, developing individualized service plans, connecting clients to appropriate community resources, and advocating on their behalf. The Case Manager works collaboratively with clients, service providers, and internal teams to ensure timely access to services while maintaining accurate documentation and compliance with program requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct comprehensive client assessments to identify needs, strengths, barriers, and eligibility for services
• Develop, implement, and regularly update individualized service or care plans in collaboration with clients and interdisciplinary teams
• Coordinate and facilitate access to appropriate community resources, benefits, and support services
• Provide ongoing case monitoring, follow-up, and support to ensure progress toward established goals
• Engage in frequent client contact through scheduled or unscheduled visits, within program outreach, and/or telephonic support
• Advocate for clients to ensure equitable access to services and to address systemic or individual barriers
• Maintain accurate, timely, and confidential case documentation, including assessments, service plans, progress notes, and required reports, in compliance with agency policies, funding requirements, and applicable regulations
• Collaborate with internal staff, external service providers, and community partners to deliver coordinated care
• Provide crisis intervention and referrals when clients experience urgent or emergent needs, within the scope of the role
• Educate clients on available resources, rights, and responsibilities to promote informed decision-making and self-sufficiency
• Participate in team meetings, case conferences, supervision, and required trainings
• Comply with all ethical standards, confidentiality laws (e.g., HIPAA, as applicable), and agency policies
• Meet productivity, documentation, and performance expectations established by the organization
• Perform additional duties as assigned

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Bachelor’s degree in social work or related field, required
• 1 year of work experience in a shelter, social services or nonprofit setting, required
• A combination of relevant education and professional experience may be considered in lieu of the stated requirements.
• Valid CPR, Basic Life Support (BLS) and First Aid certificate/s to be completed within three (3) months of hire
• Bilingual (Spanish/English), preferred

SKILLSETS / ADDITIONAL REQUIREMENTS:

• Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
• Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
• Strong organizational skills with excellent attention to detail and accuracy
• Ability to work independently while exercising sound judgment
• Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
• Knowledge of adult development and community and social service resources
• Excellent written and verbal communication skills
• Ability to work effectively within multidisciplinary and collaborative teams
• Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
• Demonstrates teamwork, cooperation, and a strong sense of urgency
• Ability to establish and maintain appropriate professional boundaries with clients
• Commitment to maintaining confidentiality of client and employee information
• Proficiency in Microsoft Office (Word, Excel, Outlook)

WORKING CONDITIONS / PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Primarily office-based work environment
• Frequent use of computers, phones, and standard office equipment
• Regular interaction with staff, clients, and external partners in a professional setting
• Ability to remain in a seated position for extended periods, with periodic standing and walking
• Ability to perform tasks requiring manual dexterity, including keyboarding, filing, and handling office materials
• Ability to occasionally move, lift, carry, push, or pull materials weighing up to 25–30 pounds
• Ability to bend, stoop, reach, and grasp as necessary to perform essential job functions
• Ability to communicate effectively and exchange information verbally and in writing
• Ability to perform essential job functions with or without reasonable accommodation

Location: Onsite/Escondido

Hours: Monday-Friday: 8am-4:30pm

Hourly Rate: $24.89-$27.23

EMPLOYMENT BENEFITS

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.