Loan Officer Assistant

Loan Officer Assistant for The Heideman Group within Delmar Mortgage Company.

About Us

The Heideman Group is a high-performing mortgage team at Delmar Mortgage (NMLS #243283), serving clients across Missouri, Illinois, and 39+ additional states. We pride ourselves on speed, accuracy, and a client experience that turns borrowers into lifelong referral sources. We're growing and looking for an experienced Loan Officer Assistant to join our team.

The Role

We're looking for a Loan Officer Assistant with prior mortgage industry experience who can hit the ground running. This isn't an entry-level position. We need someone who already understands the mortgage process and can manage the details that keep loans moving from application to closing.

Core Responsibilities

• Manage loan files from application through closing, ensuring documentation is complete and accurate
• Communicate with borrowers, real estate agents, referral partners, and processors to collect and track required documentation
• Review income, asset, and credit documentation for completeness prior to submission
• Keep loan files organized and on schedule, proactively flagging anything that could delay closing
• Prepare and send approval letters, and other client-facing communications
• Coordinate with processing, underwriting, and closing teams to resolve conditions quickly
• Maintain CRM/pipeline data accurately and keep loan officers updated on file status
• Support marketing and follow-up efforts with past clients and referral partners as needed

Required Qualifications

• Prior experience as a Loan Officer Assistant or in a similar mortgage support role is required
• Working knowledge of loan programs (Conventional, FHA, VA, USDA) and the mortgage process from application to close
• Familiarity with loan origination systems and standard mortgage documentation and terminology
• Strong written and verbal communication skills
• High attention to detail and comfort managing multiple files simultaneously
• Willingness to work in our Creve Coeur, MO office

What Makes Someone Great on Our Team

Skills get a resume through the door, but the traits below are what make someone thrive here:

• Problem-solver, not a question-asker. When something doesn't look right on a file, you dig in, check the guidelines, and propose a solution before you escalate. You bring us answers, not just questions.
• Self-directed. You don't need to be told what's next, you can see three steps ahead in a loan file and act on it.
• Calm under pressure. Closings don't always go smoothly. You stay level-headed, prioritize tasks, and keep moving.
• Ownership mentality. You treat every file like your name is on it, because it is.
• Team-first attitude. You're generous with help, quick to communicate, and easy to work with under deadline pressure.
• Coachable but confident. You take feedback well, but you're not afraid to use good judgment when the answer isn't spelled out.
• Client-focused. You understand that behind every file is a family waiting for their approval, and you treat it that way.

Why Join Us

• Work alongside an experienced, established mortgage team with a strong referral network
• Clear processes and support and real autonomy to own your files
• Opportunity to grow within a respected, high-volume mortgage practice