On-Call or Part-Time Customer Experience Officer / Receptionist

On-Call Customer Experience Officer

The On-Call Customer Experience Officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. The Customer Experience Officer is responsible for order entry, file setup, and basic file processing. As an on-call role, the incumbent will be scheduled as needed and will float to various Land Title offices throughout the North Metro area.

Responsibilities:

• Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
• Answer customer inquiries in a timely and accurate manner
• Coordinate daily closing activities including closing room schedules, calendars, meetings and events
• Process incoming customer orders by following work procedures for New Order Entry
• Compile personal profile information of sellers, buyer, and borrowers in customer management software
• Assist in creation, preparation and distribution of reports in support of the organization
• Compile data for over/short report and escheating
• Provide administrative assistance with document distribution, typing reports and memos, maintaining computer-based and paper files, order and maintenance of office supplies, and performing other clerical tasks
• Other related duties as assigned.

Success Factors:

• Excellent written and verbal communication skills
• Exceptional interpersonal and customer service skills
• Excellent organizational skills and attention to detail

Education and Experience:

• High school diploma or equivalent required
• Customer service experience strongly preferred
• Proficiency with E-mail, Microsoft Office Suite, Google Suite and the internet

Working Conditions:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Compensation:

• The hourly wage for this position is $22.57 per hour.
• In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.
• There is potential for an annual employee profit-sharing bonus based upon company performance.

Competitive benefits that include the following for our on-call team:

• Traditional and Roth 401K retirement options with company match
• Employee Assistance Program (EAP)

Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.