Waterpark Assistant Manager

Job Title:

Waterpark Assistant Manager

Location:

Company:

SB Waterpark Land LLC

Department:

Waterpark

FLSA

FT/PT Status:

Non-exempt/Hourly

Part-time

Summary of Position

Responsible for overseeing the safe and efficient daily operations of the waterpark, working closely with the Waterpark Manager and leadership team to ensure the delivery of safe, efficient, and high-quality aquatic services and experiences. This position is responsible for assisting in the supervision of aquatic staff, maintenance of waterpark facilities, and implementation of operational protocols.

Organizational Relationships

Reports to:

Waterpark Manager

Supervises:

Waterpark Lifeguards

Qualifications and Skills

• Strong leadership and supervisory skills with the ability to motivate and manage a large team
• Strong problem-solving and decision-making abilities
• Ability to move frequently throughout the large facility
• Standing and walking for long periods of time
• Ability to work in a fast-paced environment
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job
• excellent organizational and time management skills
• Certified lifeguard and CPR/First Aid trained
• Thorough understanding of waterpark safety regulations and best practices
• Ability to inspire and motivate team members to work together and exceed expectations
• Projects a positive public relations image for staff and guests
• Must show initiative, including anticipating guest or operational needs
• Ability to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

Education and Experience

• High School Diploma/GED or equivalent experience
• Bachelor's degree in Recreation Management, Aquatics or related field preferred but not required
• 2+ years of Supervisory Experience
• Lifeguard Management Course (must be obtained if hired)
• StarGuard ELITE Lifeguard certification, or equivalent Lifeguard Certification
• CPR/First Aid/AED certification
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel and Outlook and other required systems.

Duties and Responsibilities

Operational Support:

· Assist the Waterpark Manager in overseeing the daily operations of the waterpark to ensure smooth and safe functioning.

• Support the implementation and enforcement of departmental policies, procedures, and safety protocols.
• Collaborate with management to develop and execute operational plans that align with organizational goals.
• Maintain open, professional communication with guests, team members, and leadership, helping to resolve concerns with tact and diplomacy.
• Support team supervision efforts including coaching, training, conflict resolution, and performance feedback

Safety:

· Promote a culture of safety, cleanliness, and high service standards by participating in routine inspections and ensuring readiness for audits and inspections.

· Assist in maintaining required documentation, operating procedures, and signage related to waterpark safety and compliance

Staff Management:

• Monitor team performance and provide input to help ensure accountability, adherence to policies, and achievement of performance goals.
• Assist in identifying and setting individual and team objectives to meet departmental targets.
• Work in close coordination with the Waterpark Manager and Directors to continuously improve operational efficiency and guest satisfaction.
• Participate in the planning and delivery of ongoing programs and activities to enhance the guest experience.

Other Duties:

· Performs other related duties as assigned by the Waterpark Managers/Directors.

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1) Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.

3) Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.

4) Hearts that Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

Essential Functions

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate, create, and access information.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms

Physical Demands

Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day)

Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day)

Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hours/day)

Not Applicable – activity is not applicable to this occupation.

Physical Demands

Stand

Constantly

X

Frequently

Occasionally

Not Applicable

Walk

Constantly

X

Frequently

Occasionally

Not Applicable

Sit

Constantly

Frequently

X

Occasionally

Not Applicable

Handling/Fingering

Constantly

X

Frequently

Occasionally

Not Applicable

Reach Outward

Constantly

X

Frequently

Occasionally

Not Applicable

Reach Above Shoulder

Constantly

X

Frequently

Occasionally

Not Applicable

Climb

Constantly

Frequently

X

Occasionally

Not Applicable

Crawl

Constantly

Frequently

X

Occasionally

Not Applicable

Squat or Kneel

Constantly

X

Frequently

Occasionally

Not Applicable

Bend

Constantly

X

Frequently

Occasionally

Not Applicable

Lift/Carry

10 lbs. or less

Constantly

X

Frequently

Occasionally

Not Applicable

11 to 20 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

21 to 50 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

51 to 100 lbs.

Constantly

Frequently

X

Occasionally

Not Applicable

Over 100 lbs.

Constantly

Frequently

Occasionally

X

Not Applicable

Push/Pull

12 lbs. or less

Constantly

X

Frequently

Occasionally

Not Applicable

13 to 25 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

26 to 40 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

41 to 100 lbs.

Constantly

Frequently

X

Occasionally

Not Applicable

Environmental Factors

Extreme Cold (non-weather)

Constantly

Frequently

X

Occasionally

Not Applicable

Extreme Heat (non-weather)

Constantly

X

Frequently

Occasionally

Not Applicable

Loud Noise Level

Constantly

X

Frequently

Occasionally

Not Applicable

Other

Ability to Read

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Speak English

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Understand Verbal Directions

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work Regularly

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work on Time

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Work Safely

X

Constantly

Frequently

Occasionally

Not Applicable