Senior Information Technology Technician

We are seeking a Senior IT Technician to serve as the primary on-site technical resource, working alongside our Managed Service Provider (MSP). This is a hands on role responsible for day-to-day IT support, systems administration, and leading internal IT improvements and projects.

This position is designed for someone with a strong technical foundation. In addition to support responsibilities, this role will evaluate and implement new technologies, including AI and automation tools, to improve business operations and efficiency.

Primary Responsibilities:

Technical Support & Operations (Core Responsibility):

Provide Tier 1 and Tier 2 support across hardware, software, and user systems

Troubleshoot and resolve technical issues independently

Set up, configure, and deploy desktops, laptops, and mobile devices

Systems Administration:

Manage user accounts (Active Directory / Microsoft 365 / Entra ID)

Administer software licensing (ERP, CRM, SolidWorks, Microsoft, etc.).

Addressing software tickets that involve licensing vendors

Project Leadership & Continuous Improvement:

Lead and execute small-to-mid-sized IT projects (hardware rollouts, upgrades, software implementations)

Identify recurring issues and implement long-term solutions

Research, evaluate, and recommend new software, hardware, and tools

Act as Company lead in coordinating system upgrades and infrastructure improvements

Qualifications (Required):

1+ years of hands-on IT experience

Experience with:

Endpoint/device management tools

Pay: $80,000.00 - $90,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance