Field Service Technician

Description: ABOUT YOUR ROLE A company is nothing without its people. And our culture? That’s our personality—it’s the unique mix of who we are and how we show up for each other. It shapes how we work together and makes this more than just a job. At Lighting Environments, you’re not just here to do a task—you’re part of a team. We value curiosity, collaboration, and initiative. You play a direct role in shaping the experience for your colleagues, our partners, and our clients. That means building relationships, communicating openly, lifting others up, and giving grace when life (or mistakes) happen. We own it, learn from it, and move forward—together. It takes all of us to make this a great place to work, and we’re glad you’re here. MORE SPECIFICALLY, WHAT YOU’LL DO The Field Service Technician performs on-site programming and commissioning of lighting control and building control systems within the MD, DC, and VA territories. Projects range from simple stand-alone systems to complex network systems to hospitality to architainment lighting, as well as IoT systems, encompassing controls outside of the normal lighting scope. A day in the life of a Field Service Technician may include the following: Conducting pre-installation calls and/or visits with electrical contractors and additional follow-up calls or meetings as required for successful completion of the project Travelling to job sites in various phases of construction across the MD, DC, and VA territories to examine installation of hardware and testing equipment Technically training customers at all levels of the construction process, including contractors and end-users, on the use and maintenance of the lighting and building control systems installed in a tactful, technically proficient, service-oriented manner Programming equipment, either on job sites or remotely, as dictated by the project needs Contacting manufacturer’s technical support as needed for guidance on system intricacies or complex problems Documenting and maintaining project hardware, software, firmware, and full system configuration Providing technical support on our controls lines in support of pre-sale and post-sale activities Reviewing controls designs to ensure components meet the specified functions Supporting in-office control system projects for Lighting Environments and Environments including research, installation, programming, adjustment, and/or configuration of components And last, but not least, everyone is expected to step up and help when needed. So, you can plan on performing other duties as assigned. WHAT MAKES YOU GREAT FOR THIS ROLE You like helping people out! Whether it’s an internal or external customer, you take pride in the relationship you’ve cultivated and meeting their needs. You pay attention to the details…all of them. No dot-less i’s or cross-less t’s get past you. You use language skills like a multitool; absorbing and dispersing information, articulating thoughts, and exchanging ideas through both written and verbal forms. You listen actively, write concisely, and speak clearly. You enjoy solving problems. You love taking on difficult challenges and creating solutions. And if you don’t know the answer, you’ll dig until you find one. Your wheels are always turning. You enjoy collecting information and evaluating it from different angles to identify trends and draw a conclusion. You continuously prioritize and consciously control the amount of time spent on specific tasks. You use an intellectual arsenal of logical, business-minded thinking to determine next steps, actions, and plans. You tend to have a competitive drive, never losing sight of the end game and always have a target you’re trying to achieve. You may be prone to maintaining a to-do list and absolutely love to check off completed tasks. You are patient, level-headed, and cool under pressure. When things change, it’s no biggie. You just roll with the punches and reprioritize. You are honest with yourself and receive feedback to know what areas you wish to improve. You enjoy pushing yourself to learn something new, whether in a structured, formal setting or exposure in day-to-day activities. You never miss a chance to grow. Compensation The information below reflects the anticipated initial base salary range. Should an employment offer be extended, the base salary offered will account for several factors, including but not limited to experience, skills, education, certifications, etc. Depending on an individual's job-relevant qualifications, the range may be exceeded. Field Service Technician: $60,000 - $75,000 base salary Benefits Our employees enjoy a wide array of competitive work perks, beyond attractive salaries. Benefits on Day 1: On-site gym and personal training sessions Company paid holidays, including a generous year-end holiday break (number varies year-to- year, dependent upon how holidays fall within the calendar year) Benefits on the first of the month, following 60 days of employment: Medical, Dental, and Vision insurance plans, with offerings at the Individual Employee, Employee plus Child, Employee plus Children, and Family level A health reimbursement account to cover your medical deductible Company-paid group term life and AD&D insurance for you Additional voluntary life, AD&D, STD, and LTD coverages for you and your dependents 401(k) & Roth 401(k) Retirement Plan options with up to a 4% employer match Other benefits include: 2 weeks of paid parental leave (additional 10 weeks for birthing parents) after 6 months of employment Self-managed paid time off Plus, allowances for in-home internet service, cell phone expenses, and vehicle maintenance A job description is only a summary of the typical functions of the job and is not an exhaustive or comprehensive list of all possible job responsibilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “ at-will .” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals. Job Title: Field Service Technician Type of Role: Individual Contributor Reports to: Commercial Controls Manager Requirements: TECHNICALLY SPEAKING, YOU HAVE A high school diploma or equivalent The ability and willingness to travel to job sites in the MD, DC, and VA areas A valid driver’s license and vehicle (Note: Your driving record may be subject to review.) Experience with lighting control systems, audio/visual building systems, IoT systems, and/or logic controller programming or commissioning The ability to read and understand technical and construction drawings Proficiency with Microsoft Office programs The physical ability to lift or carry packages of up to 50 pounds short distances, as well as the ability to sit, stand, walk, reach, and stoop for extended periods of time BONUS POINTS FOR HAVING Prior field experience programming and commissioning lighting control and building control systems An associate degree or certifications in a relevant field, such as Lighting, Technical Theatre, or Electrical Engineering Experience with Bluebeam and AutoCAD Compensation details: 60000-75000 Yearly Salary PIab0b0182eaa9-25448-41330881aa415a4b-8b21-40fc-a65c-70d2b25ca29a