Senior Account Manager

HexaHive is a Bismarck, ND-based marketing agency helping small and midsize businesses across North Dakota grow through marketing that’s grounded in strategy and rooted in care. Founded in 2019, we’ve been named a Top-10 Employer in Bismarck-Mandan five years running, Women-Owned Business of the Year, awarded the Torch Award for outstanding ethics, and we’re known for being fierce advocates for our clients. We’re a full-service team — strategy, branding, web, content, campaigns, paid media, and design — but the work means more to us than just what we create. Our clients have built businesses, teams, and reputations they care deeply about, and they trust us with a piece of what happens next. We take that seriously. We intentionally don’t have hundreds of clients or contracts. We’d rather know our clients personally, care deeply about their success, and make sure they never feel like another number on a list. We want them to feel seen, heard, prioritized, and confident that the marketing team they’re partnering with is guiding them forward. That’s where this role comes in. About the Role Great account management isn’t just about getting work out the door. It’s about making sure clients feel like someone is truly paying attention — to what they’re saying, what’s changing in their business, and what matters most right now. We’re looking for a Senior Account Manager who’s been around the block. You’ll be the primary contact for key HexaHive clients — knowing their businesses, keeping them informed, navigating competing priorities, and using good judgment when the answer isn’t obvious. Your job is not to personally create the marketing strategy or execute the work. You’ll get to the root of what the client is trying to accomplish, bring clarity and perspective, connect the right expertise, and help keep priorities clear and aligned as needs change. You don’t have to be a marketer by trade, but you do need to understand marketing well enough to ask smart questions, communicate the why behind our work, and know when to bring in deeper expertise. At its core, this role is about stewardship: making sure our clients feel seen, informed, cared for, and confident in where we’re headed together. Someone who hears what’s underneath the ask — You know how to pause, ask the next question, and understand what a client is actually trying to solve before jumping to the answer. Someone who makes clients feel taken care of — You communicate, follow through, remember the context, navigate hard conversations, and don’t make clients chase you for answers. A natural connector of dots and people — You quickly recognize what matters, what needs attention first, and whose expertise belongs in the conversation. Taking ownership doesn’t mean doing everything yourself. Comfortable speaking marketing — You understand enough about strategy, messaging, creative, web, content, advertising, and other disciplines to communicate confidently with clients and specialists without needing to be the person creating the solution. Quick on your feet — You’re comfortable when a meeting goes off-script. You can absorb new information, exercise good judgment, separate what’s urgent from what’s important, and keep things moving. Hungry, but humble — You take initiative and care deeply about making things better, but you don’t need to have every answer. You’re confident enough to make a call and humble enough to know when someone else’s expertise should lead. Key Responsibilities Own the relationship for an assigned portfolio of accounts, making sure clients consistently feel seen, heard, informed, and prioritized Develop a strong understanding of each client’s business, goals, people, priorities, and broader context Lead client conversations and meetings, uncovering the need underneath the request and creating clarity around priorities, decisions, expectations, and next steps Keep clients proactively informed about where work stands, what’s coming next, and anything they need to know along the way Communicate HexaHive’s thinking and recommendations in a way that helps clients understand both what we’re recommending and why it matters Recognize when strategic, creative, technical, or channel-specific expertise is needed and bring the right people into the conversation Keep ongoing work aligned to the client’s highest priorities, recognizing when changing needs require reprioritizing, revisiting the plan, or discussing additional supportSteward the client’s investment by keeping priorities, scope, budget, timing, and existing commitments in view Ensure client context and needs are clearly handed off to the appropriate team members, and keep commitments, questions, risks, and next steps from falling through the cracks Stay curious about what’s happening in each client’s business, notice when something feels off, and surface opportunities where HexaHive could provide meaningful support next Qualifications Required 4+ years of relevant professional experience in account management, client services, consulting, marketing, or a similar client-facing environment Experience managing multiple clients, accounts, business units, or complex priorities at the same time Experience working alongside specialists or subject-matter experts and knowing when to bring their expertise forward Enough familiarity with marketing to understand and communicate the purpose behind different strategies, channels, and types of work A track record of exercising good judgment, navigating changing priorities, and communicating clearly with clients Preferred: Experience in a marketing, advertising, creative, or digital agency Experience managing a portfolio of clients across different industries or types of work Experience working closely with strategists, creatives, developers, media teams, consultants, or other specialists Experience with ClickUp or a comparable project management platform We know great account leaders don’t all come from the same place. Maybe you’ve spent years inside an agency. Maybe you started agency-side, moved into an internal marketing role, and miss the pace and variety. Maybe you’ve managed a portfolio of consulting clients or worked in another environment where earning trust, navigating competing priorities, and bringing in the right expertise were central to your role.The path matters less than whether you’ve done the work — and done it well. Key Skills and Abilities Strong listening skills and an ability to identify the real need behind a request Sound judgment when there isn’t an obvious next step Client relationship building rooted in trust, credibility, and follow-through Ability to separate what’s urgent from what’s important and keep the bigger picture visible Ability to communicate the purpose and thinking behind marketing work without needing to be the subject-matter expert Instinct for knowing when and how to bring specialists into a conversation Ability to translate client context to specialists without prescribing the solution Confidence navigating difficult conversations, changing priorities, and ambiguity Strong communication that makes complex ideas feel clear Proactive ownership and independent follow-through Collaborative, low-ego approach to problem solving Type: Full-time preferred. Location: Bismarck, ND. Primarily in-office with hybrid flexibility once fully trained. Compensation: We know “senior” can mean different things depending on where you’ve been and what you’ve owned. Compensation for this role will reflect the experience, judgment, and client leadership you bring. We’ll talk about compensation expectations early — before interviewing — so neither of us has to guess whether there’s alignment. Benefits: Our benefits for full-time staff include: Up to $400/month reimbursed for individual health insurance premiums through an ICHRA, allowing you to select a health insurance plan that best fits your needs. Employer-paid dental, vision, life, accident, and short-term disability insurance. Unlimited paid-time-off. Flexible scheduling and work environment. IRA contribution match up to 3% of salary. Emphasis on professional development – dedicating time to learning and professional development. The office culture essentials – potlucks, snacks, regular team events, and more! #J-18808-Ljbffr Hexahive