Digital Manager

Digital Manager

Chandler, Arizona;Charlotte, North Carolina; Plano, Texas; Lincoln, Rhode Island; Pennington, New Jersey; Jacksonville, Florida

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems.

We are seeking an experienced, highly analytical Product Owner to support the continued evolution and delivery of the Salesforce-based Client Management Center (CMC) platform. This individual will contribute to the established product vision, translate business priorities into executable plans, and coordinate delivery across multiple lines of business.

The successful candidate will combine Salesforce product ownership experience with an understanding of banking sales and servicing processes. The role requires disciplined execution, sound judgment, and effective partnership across business, technology, operations, risk, and compliance organizations.

Responsibilities:

• Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients

• Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results

• Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap

• Performs analysis to capture and report key performance indicators and return on investment of products

• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes

• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features

• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle

• Contribute to the established Salesforce Client Management Center (CMC) product vision and prioritize the backlog and feature delivery in alignment with business objectives.

• Serve as the Salesforce business owner and subject matter expert, identifying improvements to automation, reporting, integrations, workflows, and user experience.

• Translate business needs into epics, features, user stories, and acceptance criteria that enable clear and efficient technology delivery.

• Partner with technology teams to deliver scalable Salesforce solutions and coordinate dependencies, governance requirements, production readiness, and implementation activities.

• Align business, technology, operations, risk, and compliance partners on priorities, delivery decisions, risks, and measurable outcomes.

Required Qualifications:

• 5+ years of relevant experience

• Experience as a Product Owner, Product Manager, Business Analyst, or related product role.

• Experience delivering Salesforce solutions in a large enterprise environment.

• Strong knowledge of Salesforce Financial Services Cloud, Lightning Experience, automation, reporting, workflow capabilities, and integrations.

• Strong analytical, problem-solving, and critical-thinking skills.

• Experience translating business requirements into product features, user stories, acceptance criteria, and technology solutions.

• Experience with Agile delivery, Scrum practices, and product lifecycle management.

• Experience working within release management, change governance, and risk management frameworks.

• Ability to manage multiple initiatives, competing priorities, and delivery commitments in a fast-paced environment.

• Strong communication, presentation, facilitation, and stakeholder-management skills, with the ability to influence decisions and resolve conflicts across business and technology teams.

Desired Qualifications:

• Demonstrated success using Salesforce to improve client coverage, relationship management, operational workflows, or measurable business outcomes.

• Strong understanding of banking products, client sales and servicing processes, and regulatory requirements within financial services.

• Experience contributing to an established product strategy and executing complex roadmaps within a large, highly matrixed organization.

• Experience executing enterprise-scale product ownership activities involving multiple stakeholder groups, delivery dependencies, and technology teams.

• Ability to use operational data, performance measures, and business insights to inform prioritization and delivery decisions.

• Experience delivering solutions across business, technology, operations, risk, and compliance organizations in a regulated financial-services environment.

• Ability to leverage Microsoft Copilot and other approved AI-enabled tools to improve business analysis, requirements definition, backlog management, stakeholder communication, and product delivery.

Skills:

• Collaboration

• Decision Making

• Problem Solving

• Production Support

• Project Management

• Business Operations Management

• Policies, Procedures, and Guidelines Management

• Product Design and Development

• Product Management

• Stakeholder Management

• Agile Practices

• Influencing Communication

• Presentation Skills

• Process Management

• Written Communications

• Issue Resolution and Escalation Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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