Receptionist | Part Time Hours- New Behavioral Health Program

Join Our Team

Are you inspired by the opportunity to make a meaningful first impression in a healing environment? Lenape Valley Foundation's newest program, the Bright Path Center, is seeking compassionate and reliable Receptionists to serve as a welcoming face and voice to the individuals we serve. In this essential role, you will help create a calm, respectful, and supportive first point of contact for individuals, families, and partners as they access care. As part of a new program built on dignity, accessibility, and person-centered support, you will play an integral role from day one. Part-Time Weekend Hours Currently Available!

What We Offer

• DailyPay - gives you the flexibility to access your earnings immediately, on your own schedule!
• Paid training and professional development
• Growth potential within LVF
• 403(b) Retirement Plan
• FULL TIME Benefits Package Includes:
  • Generous PTO Policy
    • 15 PTO Days, 10 Paid Sick Days, 4 Paid Personal Days, 7 Paid Holidays, 5 Paid Conference Days
  • Medical, Dental, and Vision Insurance
    • Credit available for medical opt-out
  • Flexible Spending Account (FSA)
  • Long-Term Disability and Basic Life Insurance
  • Employee Assistance Program (EAP)
  • Continuing Education Assistance Program
  • Access to student loan management and repayment support

What You Bring

• High School Diploma or GED (required). Associate or bachelor's Degree, preferred.
• Prior experience in behavioral health, medical, substance use, or social services setting required.
• Proficiency with computers and standard Microsoft Office applications
• Experience with Electronic Medical Records (preferred)
• Ability to commute to the Doylestown office
• Excellent communication skills, especially over the phone and in person
• Strong attention to detail
• Ability to perform physical requirements of the role, with or without accommodation

Your Role

Reception Responsibilities:

• Greet all individuals with professionalism, warmth, and respect.
• Register clients, verifying demographic and insurance information.
• Use reports to confirm coverage for scheduled services and coordinate with billing staff as needed.
• Maintain data integrity in the Electronic Medical Records system.
• Complete daily opening and closing procedures.
• Manage appointment cancellations for both clients and staff.

Call Center Responsibilities:

• Answer and respond to incoming calls promptly, providing accurate information about LVF and community services.
• Conduct brief, non-clinical initial screenings and escalate acute needs to the clinical team.
• Respond to emergency codes and support waiting room safety
• Answer incoming calls, assess urgency, and transfer to appropriate staff or resources.
• Maintain comprehensive knowledge of LVF programs, admission criteria, and insurance coverage.
• Verify insurance coverage and explain consent for treatment requirements.
• Sort, route, and process incoming faxes and other correspondence along with related tasks.

About Lenape Valley Foundation

Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.

Our Commitment To Diversity and Inclusion

LVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.