Manager / Team Lead - Church Management Systems

Key Responsibilities Support CCV’s evolving ministry and departmental CMS needs with a humble "can-do" posture. Passion for Data Integrity and Reporting, ensuring data accuracy, consistency, and reliability. Monitor CMS data quality, availability, and system performance. Collaborate with other CCV departments to maintain a roadmap of deliverables, ensuring shared visibility into CMS capabilities and delivery timelines for key features. Technical Support and Staff Training Deliver technical support for staff using the Rock CMS, addressing user issues promptly and effectively. Train and manage internal Rock support staff with a servant’s heart, demonstrating the level of commitment, compassion, and service called for in serving the Lord. Conduct comprehensive ROCK training for all new staff members as part of the onboarding process. Work with the CMS Team to develop and update training materials and documentation to support ongoing staff development. Troubleshooting and System Operations Identify, troubleshoot, and resolve data-related issues to ensure seamless system operations. Serve as the primary point of contact for data integrity and technical concerns within the CMS. Collaboration and Strategic Planning Partner with Rock RMS Developers, the CCV InterTech Dev Team, and ministry leadership to optimize system functionality and ministry engagement. Collaborate with staff to develop long‑range plans for Rock RMS enhancements and future version adoption. Document and maintain best practices and written processes for ROCK data entry and maintenance. Qualifications and Experience Minimum of 1 year of experience in data integrity, including auditing, reporting, and maintaining accurate records. Minimum of 1 year of experience providing technical support and training to staff. Minimum of 1 year of experience troubleshooting and resolving data issues to ensure smooth system operations. Minimum of 1 year of experience (or willingness and ability to learn) in systems administration functions needed in the support and maintenance of servers in Microsoft Azure. Perform additional tasks and responsibilities as assigned by leadership. Be flexible and available to support the church in the event of CMS issues or outages. Desired Experience Experience working within a Christian non‑profit workplace. Experience with application, use, and support of Rock CHMS/RMS at a similar sized church. Strong analytical and problem‑solving skills. Excellent communication and interpersonal abilities. Ability to work collaboratively with both technical and ministry teams. Organizational skills and attention to detail. Adaptability to changing technology and ministry needs. Working Relationships Reports to: InterTech Director of Technology and Innovation Supervises: CMS Technical support staff and volunteers as needed Works closely with: Rock RMS Developers, ministry leaders, CCV InterTech App Dev Team, and all staff engaged with CMS #J-18808-Ljbffr Rock Community