Field Service Supervisor

Field Service Supervisor

Cadence Technologies, a subsidiary of Barry-Wehmiller Design Group, is a national distributor for industry leading process component manufacturers. Our valves, pumps and parts support the leading food and beverage manufacturing companies. Cadence specializes in having a highly experienced team that provides our customers with outstanding customer service and quick delivery times.

Cadence Technologies is seeking exceptional candidates who thrive in fast paced work environments, managing inventory, and shipping/receiving for a distribution business that supplies world class manufacturing companies sanitary process components for the food & beverage industries. Team members must be organized, detail oriented, able to work with others as a team, demonstrate strong character and work ethic.

The Field Service Supervisor is responsible for leading field service projects, managing the schedule of the field service team and developing the capabilities of each field service team member. The Cadence distribution business currently provides on-site sanitary services for valves and pumps but will be expanding our capabilities to support additional equipment, such as homogenizers, heat exchangers and other process equipment.

Between support for field service projects, the Field Service Supervisor will support business development opportunities by providing site audits for equipment tracking, end user product training and client-side inventory evaluations. The field service technician team also provides support for the shipping, receiving and inventory actions for the distribution business. The Field Service Supervisor will be responsible for making sure the team upholds the requirements associated with this need and coordinates with the rest of the Cadence team whenever technicians cannot support due to travel requirements.

Responsibilities

• Lead Cadence team members to perform on-site valve service work.
• Assign field service team members to tasks based on experience and skill level to ensure success.
• Provide guidance and support for field service team to ensure they have what they need to perform tasks and take care of customer needs.
• Provide input for proposal development such as estimated hours and expenses for service work.
• Ensure service work is executed at or below the budgeted number of hours, and work with the field service team to pursue change orders when needed to support additional client requests.
• Provide feedback on interviews with new field service technician candidates.
• Take responsibility for the development of the field service team and lead in all training efforts to address weaknesses and expand knowledge of additional equipment.
• Ensure trip reports are completed for service work with sufficient quality and attention to detail.
• Focus on keeping field service technicians appropriately deployed and billable in alignment with business needs.
• Demonstrate sales awareness by identifying potential customer needs, service opportunities, and follow-up items while on-site.
• Support the growth and development of the field service team as the business expands its service capabilities.
• Other duties as assigned.

Required Skills

• High school or GED required; Associate's or Technical Diploma is a plus.
• 510 years of overall field service experience.
• 1+ year of supervisory experience required.
• Experience with tools, machinery, and mechanics.
• General mechanical experience with the ability to work on new and unfamiliar equipment.
• Experience with food and beverage, sanitary equipment, valves, pumps, homogenizers, heat exchangers, or other process equipment is nice to have.
• Experience training, coaching, or developing technicians is strongly preferred.
• Ability and willingness to meet travel schedule.

Travel

• Travel, when required, is typically scheduled over weekends and holidays to support business needs.
• Estimated travel up to 50%, both regional and national.

Location

Alpharetta, GA