Front Desk Practice Coordinator- New England Eye Center

Front Desk Practice Coordinator- New England Eye Center- Tufts Medicine

Full-Time, Days- 7:30-4:00 PM, Monday-Friday- Wellesley, MA

Under general supervision, this position supports clinic or office activities and provides administrative support for clinical providers. Assists with the work flow operations of the practice, maintenance of all documents and files, and project-oriented tasks. This position maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospitals revenue cycle process, clinic operations, and patient experience.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual Spanish preferred

Required Skills

• Good communications skills, both oral and written.
• Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.
• Excellent interpersonal and organizational skills.
• Ability to handle multiple projects and prioritize tasks.
• Flexibility in work assignments.
• Knowledge of third-party billing.
• Ability to maintain confidential medical information.

Preferred Skills

• Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.
• May be exposed to dust and other typical office-like discomforts.
• Manual dexterity using fine hand manipulations for computer keyboard operation.
• Requires ability to see computer screen and read reports.
• Requires ability to hear instructions from physicians and other clinical or nursing staff.
• Some exposure to hazardous materials (blood, etc.).

Pay range

$18.81 - $23.51