Clinical - Quality Improvement Abstractor

Position Title: Quality Improvement Abstractor

Location: Remote NC

Shift: Working schedule M-F 8am-5pm EST No OT. Training 2-week course: M-F 8am-5pm EST

Duration: 7 Months (possible extension)

PR: $40 to $43/hr.

Job Responsibilities:

• Assist with retrieval of medical records.
• Works with the HEDIS Ops and Risk Adjustment teams to collect member records by contacting providers and placing collected records into database utilized
• Required to handle a high-volume (40-50 per day) of inbound and outbound calls with provider offices
• Continued follow up on requested medical records until obtained
• Excellent documentation of research and contact information
• Labeling records with appropriate naming convention
• Loading medical records to abstraction database

Performance expectations/metrics for this individual and their team:

• TBD, but likely 40 50 calls/faxes per day

Required Education and License:

• Associate degree
• RN License NC or Compact state license

Years of experience required:

• Minimum 4 years of nursing experience (active RN required)
• At least 1 year of experience in medical record review, quality improvement, or related administrative clinical work, call center

Disqualifiers:

• No active RN/LPN license or lapsed/expired license
• Lack of experience with medical record systems or electronic documentation
• Inability to commit to full-time schedule during the contract period
• Limited computer proficiency (unable to navigate Excel or complete required computer testing)
• Refusal or inability to be on camera for required training and testing

Additional qualities to look for:

• Strong organizational skills and attention to detail
• Ability to handle a high-volume workload under tight timelines
• Professional communication and follow-up skills with provider offices
• Reliability and accountability in meeting daily call/fax and documentation expectations

Top 3 must-have hard skills stack-ranked by importance	1	Medical record retrieval and documentation accuracy (critical for data integrity)
2	Strong computer skills (Excel, medical record software, and ability to pass computer testing)
3	Effective provider communication (handling high call/fax volume with professionalism)