Plumbing Service Technician

Job Description

Job Description

Plumbing Service Technician

Len The Plumber Heating & Air | Halethorpe, MD

Sign-On Bonus: Up to $6,000 for Licensed Technicians!

Location: Halethorpe, MD
Work Type: On-Site | Full-Time
Compensation: $30–$65 per hour + Performance Bonus Opportunities
Reports To: Service Manager

At Len The Plumber Heating & Air, we're more than a home services company—we're a team of skilled professionals committed to delivering exceptional service while supporting one another's success. We take pride in our reputation for quality workmanship, outstanding customer service, and a culture built on teamwork, integrity, and respect.

We're looking for experienced Residential Plumbing Service Technicians who take pride in their craft, enjoy solving problems, and are passionate about delivering an outstanding customer experience.

• Competitive Compensation: $30–$65 per hour, plus performance-based bonus opportunities
• Sign-On Bonus: Up to $6,000 for licensed technicians
• Weekly Pay: Reliable, consistent paychecks
• Take-Home Company Vehicle: Fully stocked service vehicle with dispatch from home
• Tools & Uniforms: Tool program and company-provided uniforms
• Comprehensive Benefits: Medical, dental, and vision insurance
• Retirement Savings: 401(k) with company match
• Paid Time Off: PTO to support work-life balance
• Additional Protection: Short- and long-term disability and life insurance
• Employee Support: Employee Assistance Program (EAP)
• Career Growth: Ongoing training, development, and advancement opportunities

• Diagnose, troubleshoot, repair, and maintain residential plumbing systems, fixtures, and equipment.
• Perform plumbing repairs and installations, including water heaters, piping systems, drains, and related components.
• Identify plumbing issues and recommend effective, long-term solutions that meet customer needs.
• Educate homeowners on repair and replacement options, providing clear explanations and professional recommendations.
• Deliver exceptional customer service while building trust and maintaining positive customer relationships.
• Maintain a clean, organized, and fully stocked company service vehicle.
• Accurately document service calls, repairs, and completed work.
• Follow all applicable plumbing codes, safety standards, and company procedures.
• Collaborate with dispatch, service management, and other team members to ensure efficient daily operations.
• Perform other duties as assigned.

• Minimum of 2 years of residential plumbing service experience required.
• Strong knowledge of residential plumbing systems, diagnostics, repairs, and installation techniques.
• Ability to independently troubleshoot plumbing issues and recommend appropriate solutions.
• Strong customer service and communication skills with a professional, solutions-oriented approach.
• Ability to read and interpret technical drawings, specifications, and plumbing diagrams.
• Comfortable using technology to document service calls and communicate with the team.
• Ability to safely perform the physical requirements of the position, with or without reasonable accommodation.
• Valid driver's license and driving record that meets company requirements.
• High school diploma or equivalent preferred; trade school education or plumbing certifications are a plus.

Schedule: This position will primarily support emergency calls and weekend coverage. The current preferred scheduling options are Sunday–Thursday or Tuesday–Saturday, with hours of 4:00 p.m. – 12:00 a.m. midnight. These schedules are intended to provide additional evening and weekend coverage based on business needs. Other scheduling options are also available and may be discussed based on business needs and operational requirements.

Employment offers are contingent upon successful completion of applicable pre-employment screenings, including a criminal background check, drug screening, and motor vehicle record review, as required for the position and conducted in accordance with applicable federal, state, and local laws.

Len The Plumber Heating & Air is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants without regard to any status protected by applicable law.

Disclaimer: This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities, qualifications, or working conditions. Duties may change based on business needs. Reasonable accommodations may be provided to qualified individuals with disabilities to perform the essential functions of the position.