Front Desk Agent

Job Description Location: New Orleans, LA Reports To: Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of contact for guests or clients. You’ll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest satisfaction by providing courteous, prompt, and helpful service. Key Duties & Responsibilities Greet and welcome guests/visitors in a professional and friendly manner Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary Respond to guest inquiries, concerns or complaints; escape as needed Provide information about local attractions, transportation, hotel/office services Maintain records, complete logs/reports, ensure front desk area is well kept and presentable Coordinate with housekeeping, maintenance and other departments to ensure rooms or facilities are ready and in good condition Follow safety, security, and cash handling procedures Qualifications High school diploma or equivalent; further education in hospitality or related fields is a plus Excellent interpersonal and communication skills; professional appearance and demeanor Ability to multitask, stay organized, and manage time effectively Strong problem-solving skills; ability to remain calm under pressure or during peak periods Basic computer skills; experience with reservation / property management systems helpful Additional Information Benefits Competitive salary: $60,000 – $65,000 annually. Professional development and growth opportunities. Collaborative and supportive work environment. Opportunity to develop key communication and organizational skills. Full-time, on-site position in Austin, TX. #J-18808-Ljbffr FAIRMONT