Health Insurance Claims Specialist - Largo

Job Description

Job Description

Delivering personalized, in-home care to patients with rare diseases across Florida.

Prosper Infusion is a specialized home infusion pharmacy focused on bringing high-quality therapies directly to patients—removing the burden of traveling to infusion centers and elevating the standard of care through a concierge-level experience.

This position reports to the Billing Manager and is essential to ensuring our services are reimbursed accurately. Insurance companies frequently deny or underpay claims—your role is to dig into the details, challenge discrepancies, and drive appropriate payment.

• On-site only (Monday–Friday, 8:30 AM – 5:00 PM)

• Must be comfortable working independently, including times when you may be the only team member in the office

• If you’re seeking a remote role, this position will not be a fit

• Contact insurance companies to investigate denied or underpaid claims and work toward resolution

• Track and manage a pipeline of claims, ensuring all required documentation is complete and up to date

• Partner with internal teams to support patient care and resolve billing issues efficiently

• Communicate professionally and confidently with insurance representatives and team members

• Take ownership of claim outcomes, including escalating issues when needed

• Ask questions and think critically to uncover the root cause of payment issues

• Bachelor’s degree preferred, but not required

• At least 1 year of experience in healthcare or an office-based role

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Detail-oriented with strong problem-solving skills

• Ability to manage multiple priorities and follow up consistently

You’re persistent, resourceful, and comfortable pushing for answers. You don’t accept vague responses, and you’re confident navigating conversations with insurance companies to get results. You take ownership of your work and thrive in a role where follow-through and accountability matter.

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