Assistant Operations Manager

Position/Lvl: Assistant Operations Manager FLSA Status: Exempt Dept/Office: Ancillary Revenue, Parking Date: July 2026 Position Summary The Assistant Operations Manager must be a team player and always maintain the utmost professionalism. Responsible for supporting daily parking operations both in-field and in-office, this role will involve conducting operational tasks, team supervision, office management and communications, daily/weekly/monthly financial reporting, and providing related support to Management. Strong attention to detail, initiative, and desire to grow will be highly valued. Must be available in-person in Atlanta (30361) Wednesday through Sunday 10am – 6pm with the flexibility to cover operational demand inclusive of holidays, nights, and weekends. This position is supervised by the Operations Manager. Specific Duties & Responsibilities (Essential Job Functions) Assist in managing daily parking operations, including but not limited to staffing, facility maintenance, equipment programming & troubleshooting, and supporting administratively as needed Prepare, edit, distribute, and maintain various operational correspondences, communications, forms, and logs Manage client accounts by way of enrollments, terminations, billing, invoicing, adjustments, payment processing, disputes, collections, etc. Respond to and monitor all stakeholder questions, comments, and concerns in a professional, empathetic, and firm manner Support revenue collection processes, including cash handling, reconciliation, and auditing while simultaneously reporting daily/weekly/monthly financials and other operational data Promote professional and excellent relations with employees, clients, tenants, guests, and vendors Assist in training, coaching, and supervising staff while monitoring performance Assist with payroll processing as well as employee scheduling for assigned location Report and manage all claims, accidents, and incidents with urgency, care, and concern Work efficiently with multiple departments and vendors ensuring real-time communication and follow-through (e.g. I.T., engineering, security, etc.) Implement and complete projects, programs, and initiatives as applicable Other Job Requirements Support all parking staff and management team members as required Understand and execute all relevant standard operating procedures and develop or adjust per operational demand Assist with client account administration by responding to escalated billing and leasing inquiries as well as conducting aged balance collection efforts Assist with monitoring, reviewing, and analyzing market values Work independently and at times unsupervised Must wear a uniform that will be provided by Jamestown, or conform to dress code as approved by Management Other responsibilities as requested Qualifications Bachelor’s degree or equivalent experience in lieu of formal education Minimum 1-2 years of supervisory experience Valid U.S. driver’s license Qualifying Skills Strong organizational prowess, multi-tasking Exceptional communication and interpersonal skills – customer service, mediating, coaching Proficiency in Microsoft Office (Outlook, Word, and Excel) Technical savviness preferred Willingness to learn, grow, and share Demonstrate timeliness and integrity Familiarity with parking system operations, management, and software a plus Physical Requirements Willingness to work in the elements – heat, wind, snow, rain, etc. Stand, walk, and/or sit for extended periods Reliably commute to Atlanta, GA (30361) Communicating verbally in person and on the telephone Ability to climb stairs Ability to use a computer Ability to lift, push, pull not more than 25 pounds #J-18808-Ljbffr Jamestown