AR Commission Collections Manager

Job Description

Job Description

Aligned Solutions-

Location - Boca

Onsite 4 days , 1 WFH ( after 90 days)

About the Opportunity

Aligned Solutions is partnering with a growing organization to identify a Supervisor, Commissions & Collections to lead a newly established function responsible for commission administration, collections, and payment accuracy. This is an exciting opportunity for a hands-on leader who enjoys building processes from the ground up, improving operational efficiencies, and developing a high-performing team.

The ideal candidate brings strong accounting and reconciliation experience, exceptional analytical skills, and a customer-focused approach to resolving complex commission-related inquiries. This individual will collaborate closely with Marketing, Sales, Operations, and Finance while creating scalable processes and ensuring the accuracy of commission payments and collections.

Key Responsibilities

• Supervise the daily commission and collections process, ensuring timely and accurate commission and incentive payments.

• Serve as the primary escalation point for complex commission inquiries, payment discrepancies, and agency disputes.

• Research, reconcile, and resolve commission-related issues while maintaining detailed documentation.

• Prepare monthly, quarterly, and ad hoc commission reporting for leadership and agency partners.

• Process manual commission statements and reconcile commission transactions, cash receipts, and payment activity.

• Partner with Marketing, Sales, Operations, and Finance to resolve system issues and improve commission processing workflows.

• Monitor outstanding commission balances and coordinate collection efforts with agents and internal stakeholders.

• Apply payments received, reconcile outstanding balances, and process deposits as appropriate.

• Review and resolve stale-dated commission checks and payment exceptions.

• Assist with annual 1099 commission reporting and respond to agent inquiries regarding tax documentation.

• Identify opportunities to improve systems, controls, and operational efficiencies.

• Develop, document, and implement standardized policies, procedures, and best practices for the department.

• Create training materials and mentor team members to ensure consistent execution and continuous development.

• Participate in special projects and additional initiatives as assigned.

Qualifications

Required

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

• Minimum of 3 years of experience in commissions, collections, sales incentive administration, or a related accounting/finance function.

• Prior experience supervising or mentoring team members, or demonstrated leadership capabilities.

• Strong accounting, reconciliation, and financial analysis experience.

• Advanced Microsoft Excel skills, including working with large datasets and reporting.

• Excellent written and verbal communication skills with the ability to effectively communicate with internal stakeholders and external partners.

• Strong analytical, problem-solving, and organizational skills.

• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy.

Preferred

• Experience creating processes and procedures within a new or evolving department.

• Experience developing training documentation and onboarding materials.

• Background working with commission management or sales incentive systems.

• Experience navigating multiple financial or ERP systems.

What We're Looking For

We're seeking a collaborative, detail-oriented leader who enjoys building structure, improving processes, and solving complex problems. This individual is comfortable rolling up their sleeves while also thinking strategically about how to scale the function. Success in this role requires strong business acumen, accountability, and a commitment to delivering an exceptional internal and external customer experience.

If you're passionate about operational excellence and enjoy creating efficient, scalable processes while leading and developing others, we'd love to hear from you.

This version is written to attract stronger candidates by emphasizing the opportunity to build a function , lead process improvements , and partner cross-functionally , rather than reading as a list of responsibilities. It is also formatted in a style commonly used by recruiting firms like Aligned Solutions.