Foodservice Equipment Field Service Technician

Commercial Foodservice Equipment Repair Technician

We are seeking an experienced, qualified, reputable Commercial Foodservice Equipment Repair Technician with experience in troubleshooting and repairing gas commercial cooking and refrigeration equipment. The Field Service Technician is reporting to our Dynamic Commercial Service Customer Service Manager.

Job Responsibilities:

• Troubleshoots, diagnoses and repairs units while in the field;
• Performs on-site equipment installations and start-up training;
• Educates customers on preventive maintenance;
• Completes and submits all necessary paperwork within required timelines (parts order, truck inventory, expenses reports, invoicing, etc.);
• Is responsible to maintain a neat and orderly truck, along with accurate parts and tool inventory;
• Collaborates with manufacturer's parts and service department for parts ordering and scheduling follow up calls;
• Provides on-call service; on call rotation every three weeks for evenings and weekends, some overtime may be required.

Qualifications:

• Possess a minimum 5-8 years of gas cooking equipment experience (experience on gas rotisseries is considered an asset);
• Possess a minimum 5-8 years of relevant food service industry experience;
• Is willing to act as brand ambassador while performing field-related duties;
• Able to use hands for fine manipulation of hand tools;
• Job requires walking, standing, driving, climbing stairs, climbing ladders, sitting, squatting, kneeling, reaching overhead, lifting up to 50 lbs, bending, twisting, and turning for the better part of 8 hours per day;
• Must provide own hand tools. Specialized testing/repair equipment will be provided (multi-meter, manometer, etc.);
• Is reliable and well organized;
• Is customer oriented;
• Hold Commercial Food Equipment Service Association (CFESA) certification for gas and electrical or equivalent is a strong asset
• Excellent English communication skills (oral and written) with Spanish as a strong asset.
• Possess a valid driving license, with a clean driving record, to perform duties;
• Possess a valid passport and able to travel to Canada for training and meetings;
• Upon conditional offer of employment, candidates must be willing to submit to pre-employment screening, including criminal, financial/credit, and driving background checks.

Working Conditions:

• The territory that the Field Service Technician will cover is to support warehouses and Walmart & Costco Stores in Baltimore
• Working conditions are on-site (customer) to perform duties and on the road;
• Candidate is expected to be well organised and capable of multitasking in a dynamic environment;
• Candidate must be able to work autonomously;

Schedule:

• 7:30am 3:30pm (Overtime may be required)
• 5 days per week, Monday to Friday (except for on call week -> 2 weekdays off in lieu of on call weekend)
• On call evenings and weekends every 4 weeks

Supplied by the Company:

• Work vehicle
• Safety boots
• Safety Glasses
• Company Crested Uniform