Dispatcher

Dispatcher Overview:Looking to Trade Up? As a Dispatcher, you are in the most dynamic role within the industry. You are the heartbeat of the company and interact with all functions (call center, customers, technicians, and management) in support of your primary role: ensure calls are prioritized according to urgency and importance and the right technician is sent. You will also be the primary communication conduit and trusted advisor for technicians in the field - while they are responding to calls, you will provide updates on customers, service call requests, traffic, obstacles, and other requirements as necessary.Responsibilities:Assign service calls to technicians using sound judgment to make quick decisions based on job complexity, technician ability, and locationWork closely with management to balance the workload for techniciansKeep track of the technicians’ schedules and dynamically adjust as conditions change over the course of the dayInteract with technicians regularly and act as a coach/cheerleader to keep them motivatedRespond to special requests from customers related to jobs performed by a technicianFollow up on all pending/recommended workContact customers with parts pending and the status of partsWhat WeOfferYou:Robust benefits package - health, dental, vision insurance, 401k match, and morePaid Training, Paid Holidays, and PTOOn-going training & development, & growth opportunitiesWork side-by-side with the BEST in the industry!Core Competencies:Decisive; comfortable making decisions in ambiguous situationsGreat communicator; Has strong verbal and written communication skillsTeam player; enjoys working with various departments and stakeholdersAdaptable; enjoys operating in a fast-paced, dynamic environmentDigitally agile; Easily navigates through multiple software systems and windowsWhat do you need?Ability to work 7 AM to 4PM Monday - Friday (both with an hour lunch break).Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric)Microsoft Office Suite experience requiredStrong communication skills - written & verbalAble to multi-task, work independently, & strong organizational skillsFamiliarity with greater Peachtree City area