Account Manager

Job Description Account Manager \n Remote (U.S. Based | EST or CST Preferred) \n Reports to: VP of Client Services \n Full-Time \n Starting at $75,000+, Commensurate with Experience \n \n Are you our next Maven? \n HAVEN Creative® is a branding and creative partner for growth-focused organizations that build, move, or power the world. We help organizations define their brand, clarify their message, and confidently show up in the market. Our team of Mavens believes in getting sh!t done, doing it right, and always having each other's back. \n \n As an Account Manager, you'll be the strategic quarterback for our client relationships—leading cross-functional teams, guiding marketing and brand strategies, and ensuring clients feel supported, seen, and successful. You are resourceful, strategic, and obsessed with client experience. You know how to turn ambiguity into action and clients into raving fans. \n \n Your Role in a Nutshell: \n You'll serve as our clients' trusted partner, translating big visions into marketing strategies that move the needle. You'll manage timelines, juggle priorities, and work alongside our creative, content, and digital teams to deliver bold results that align with each client's brand goals. \n \n What You'll Do: \n ● Build Trusted Relationships: Act as the main point of contact for assigned clients. Learn their business, understand their goals, and proactively support their success. \n ● Lead Strategy & Execution: Guide brand, communications, and marketing strategies across campaigns, launches, and creative projects. \n ● Own the Details: Oversee timelines, deliverables, and budgets using our project management tools (COR, GSuite). Know what's happening, what's coming, and what needs attention—before anyone has to ask. \n ● Problem Solve with Purpose: Bring clarity to complexity. Use your resourcefulness and grit to overcome challenges, mitigate risks, and keep projects moving forward. \n ● Collaborate Across Teams: Partner with creative, content, and digital team members to deliver thoughtful, high-impact work that aligns with strategy and exceeds expectations. \n ● Drive Growth: Identify opportunities to grow existing accounts by listening deeply, spotting needs, and recommending new solutions. \n \n You Might Be a Fit If: \n ● You can juggle competing priorities without dropping the ball. \n ● You ask thoughtful questions and speak up with bold, strategic ideas. \n ● You thrive in fast-paced environments and know how to navigate change. \n ● You understand the language of construction, manufacturing, automotive aftermarket, or you're eager to learn. \n ● You believe the best teams are built on mutual respect, feedback, and a healthy dose of humor. \n \n Our Core Values (We Live These Every Day): \n We are Brave: We tackle new challenges, own up to our mistakes, share creative ideas, and ask for help with bravery. \n We Have Your Back: We are here to help each other out. We will watch out for you and take care of the things you're likely to miss and be your second set of eyes. \n We Get it Right: We are efficient, resourceful and innovative to deliver the best solution to GSD! \n \n \n What You Bring: \n ● 5+ years of experience in client-facing marketing, strategy or agency account management \n ● B2B experience in the manufacturing, automotive, and construction space is a plus \n ● Proven ability to manage complex projects and multiple stakeholders \n ● Strong leadership, communication, and presentation skills \n ● Exceptional organizational habits and attention to detail \n ● Confidence in strategy, marketing, and brand execution \n ● Experience with HubSpot or CRM platforms is a plus \n ● Bachelor's degree in Marketing, Advertising, Communications, or a related field preferred \n \n Perks & Benefits: \n ● Flexible work-from-home environment \n ● PTO + paid holidays \n ● Medical, dental, and vision insurance \n ● 401k with company match \n \n HAVEN is committed to a diverse and inclusive work environment. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of building better communities for people to live and thrive. \n \n We have a motto at the HAVEN: to make mavens of our peers and partners. This motto means sharing knowledge, being considerate and providing customer-centric solutions. We believe our work, providing economic development opportunities for communities, building awareness for nonprofits and creating unstoppable team cultures, has a positive ripple effect. Each of these services aims to create better places for people to live, work and thrive - a healthy community.