Manager, Commercial and Financial Operations

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity. Who We Are:At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job SummaryIn this role, you will be responsible for delivering Commercial Operations recommendations to deliver on the growth strategy for Contract Manufacturing Operating Unit. You will operate with a high degree of autonomy to ensure the effective financial management of commercial processes supporting the CMOU business. This role will manage the commercial processes supporting customer recoveries and related contract adjustments based on manufacturing site performance. The purpose is to maintain profitability for customer programs and Contract Manufacturing sites. The role will also manage the CMOU process for developing initial financial models to support investments related to new commercial programs, and tracking assumptions. This role requires strong financial acumen along with a commercial lens and will regularly interface with West Contract Manufacturing cross functional stakeholders including supporting corporate functional groups.Essential Duties and ResponsibilitiesLead the contract manufacturing commercial recovery process for Contract Manufacturing Operating Unit to strategically optimize its profitability by working closely with the site operations, finance and commercial teams to collect inputs in support of the recoveries process and creating the rationale for the commercial teams to position these recoveries to customers.Work with Finance team and other relevant functions to proactively identify gaps in commercial financial processes and drive action plans to mitigate the financial risks to improve operating profit using reporting tools.Manage the analysis of customer program financial details and contracts with the intent to identify drivers of financial variances for materials, production volumes, reconciliations, rebates, credits and other financial transactions. This work will include the responsibly for monitoring newly ramped customer programs against the commercial proposal that the program was awarded on, including the capital investment (PER) metrics, where applicable. The intent is to identify financial variances between planned and actual PER revenue, COGS and other financial metrics.For new business opportunities, manage the contract manufacturing pre-PER process, working with cross-functional stakeholders to gather relevant costs to support the investment for the new opportunities. The role will ensure that all calculations are accurate, assumptions are clearly documented and the PER reviewed with finance in advance of the process of socializing the Pre-PER.Manage requests for Growth and Innovation Portfolio PERs to support the strategic growth of Analytical Labs. Ensure that all calculations are accurate, assumptions are clearly documented and reviewed with finance and cross functionals teams in advance of the process for submitting PERs for approval.Partner with cost accounting and site finance team to enhance cost efficiency and support continuous improvement initiativesResponsible for developing and maintaining complex financial models to support business planning activities.Liaison with commercial finance leaders to ensure alignment between commercial, finance and operations teams.Contribute to the annual cadence of Contract Manufacturing Strategic Planning process and initiatives, related and ongoing report outs such as Monthly and Quarterly Business Reviews (MBR, QBR) and contribution/support Contract Manufacturing Senior Leadership TeamIdentify new opportunities for improvement to commercial financial processes and provide support for on-going process improvements to drive efficiencies.Support integrated dry/wet supply chain models by developing and managing the financial constructOther duties as assigned.EducationBachelor's Degree in Finance or Business Administration with concentration in Finance/Accounting discipline or equivalent experienceWork ExperienceMinimum 5 years of experience in Accounting for manufacturingPreferred contract manufacturing organization. Sales, Marketing or Sales Operations experience.Preferred Knowledge, Skills and AbilitiesEstablished analytical skills supported by aptitude in Excel for data analysis and manipulationExcellent analytical, project management and communication skills.Competent in graphical reporting platforms such as Power BI Advanced skills in Microsoft Word, Excel, Outlook, and PowerPoint.Should have zeal towards customers experience and continuous improvements. Knowledge of security roles and field level security principles and application.Able to comply with the company’s safety and quality policies at all timesGlobal commercial experience in a matrix organization, preferably in a multi-national manufacturing organization.Strong working knowledge of SAP HANA, CRM (i.e., Salesforce) and DocuSign.Ability to prepare and present clear and concise information to all levels of management and staff (including effective visual graphics.)Driven and accountable self-starter, with ability to identify and communicate priorities, and work independently in a fast-paced industry at a rapidly growing organization.Strong organization and detail-oriented skillset, driving towards firm payout deadlines.Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.Able to maintain the highest standards of discretion and confidentiality.License and Certifications Project Management Upon Hire preferred Travel Requirements10%: Up to 26 business days per yearPhysical RequirementsSedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.Additional RequirementsWillingness to work outside of standard business hours to support other global regions as required (20%)Understanding of industry structures, business models and competitive dynamicsMust be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures and interpret data, information documents.Capable of communicating fact-based go/no-go decisions to large groups in clear, concise, and comprehensive mannerSelf-starter mindset with intellectual curiosity - Desire to learn new ideas, different opinions, and innovative approaches from external and internal sources and to use them to influence future directionA strong attention to detail and the ability to view scenarios through the eyes of the end user.Comfortable and creative in translating user requirements into tangible system solutionsDesire to learn and expand business competencies, open to new and different ways of working, and innovative approaches from external and internal sourcesAdept at learning new processes quickly and able to assist the business in understanding changes and transitioning to new processesPromotes positive attitude toward new business solutions and demonstrates effective written and verbal communication skillsAble to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities.Must be able to multi-task, work under time constraints, problem solve, and prioritize.Ability to make independent and sound judgments.Observe and interpret situations, analyze and solve problems.#LI-DJ1 #LI-HYBRIDWest is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to View email address on click.appcast.io. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.