Testing Center Coordinator

Testing Center Coordinator

The Testing Center Coordinator ensures the secure, equitable, and timely administration of exams and academic accommodation for students with documented disabilities. This role is responsible for overseeing proctored testing, maintaining exam security, compliance, and confidentiality, and coordinating accommodations in close collaboration with students, faculty, and campus partners.

The coordinator approaches this work with empathy, patience, and professionalism, recognizing that testing environments can be high-stress for students. In addition to managing testing operations, the role provides individualized academic support.

Essential Responsibilities:

• Schedules exams and testing spaces in collaboration with faculty and the academic departments.
• Communicates regularly with students and faculty regarding testing procedures, schedules, and requirements.
• Trains student workers who may serve as proctors.
• Maintains accurate testing records, documentation, and reports.
• Monitors and enforces testing protocols and addresses irregularities or concerns as they arise.
• Responsible for exam security, confidentiality, testing compliance, and ethical testing practices.
• Supports students with disabilities, testing anxiety, or access needs in a professional and supportive manner.
• Uses flexible, student-centered approaches to support students with testing accommodations.
• Maintains accurate records, case notes, and confidential student files in compliance with institutional policies and applicable regulations.
• Coordinates and administers academic testing services for students, including accommodated and non-accommodated exams.
• Supports the Assistant Director - Academic Support Services by contributing to the review and improvement of testing policies, procedures, and workflows. Reflects and implements streamlined practices.
• Any and all other duties as assigned.

Required Qualifications:

• Education: Associate's degree or equivalent experience in lieu of.
• Experience: Minimum of one (1) year of administrative office experience.

Required Skills:

• Must have strong computer experience including ability to work effectively with MS Office suite products. Must be proficient in Excel.
• Exceptional organizational skills with ability to prioritize daily workflow.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands while achieving deadlines under pressure.
• Excellent written, verbal communication skills.
• Able to work independently with minimal supervision while collaborating effectively as part of a team.
• Must have demonstrated ability in time management, problem solving and interpersonal skills.
• Ability to take copious notes and transcribe/prepare documents.
• Must have the ability to work with all levels within an organization.
• Ability to use sound judgement and discretion in handling sensitive student/faculty issues with confidentiality.
• Requires continual attention to detail in composing, typing and proofing materials.
• Ability to analyze information to formulate reports.

Working Conditions:

• Must be able to work overtime on nights and weekends as required by business needs.
• Must be available to work a flexible work schedule.
• Able to bend, stoop or reach as needed.
• Ability to lift and carry up to twenty-five (25) pounds (such as file boxes, binders, office supplies etc.).
• Regular work requires the use of a computer, sometimes in excess of eight (8) hours per day.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.