Order Fulfillment Associate

Position Summary

The Order Fulfillment Associate coordinates order processing and fulfillment activities. This role connects customers, Sales, Operations, and cross-functional teams to assist with timely, accurate, and compliant shipments for patient therapy.

Key Responsibilities

• Handle customer order entry, purchase order receipt, and shipping transactions in Great Plains and Oracle systems.
  
  
• Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo units.
  
  
• Track evaluation agreements and demo equipment logistics with Sales and Operations.
  
  
• Coordinate with internal teams and freight forwarders to manage domestic and international logistics, shipping pick-ups, and delivery notifications.
  
  
• Prepare trade documentation, including Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper’s Letters of Instruction (SLI), and Dangerous Goods forms.
  
  
• Address order-related inquiries, including shipping discrepancies, complaints, and unit returns.
  
  

Qualifications & Competencies

• Experience with order management, CRM, or ERP systems (Great Plains, Oracle).
  
  
• Knowledge of Dangerous Goods/Hazardous Material shipping procedures.
  
  
• Proficiency in Microsoft Excel.
  
  
• Written, verbal, and data entry skills.
  
  
• Ability to organize tasks, address customer issues, and maintain professionalism.
  
  

Experience & Certification Requirements

• 2–3 years of experience in order processing or sales support.
  
  
• 1–2 years preparing export documentation.
  
  
• Ability to obtain and maintain Dangerous Goods certification for Lithium batteries