Lead Medical Support Assistant

VA Careers - Medical Support Assistant

Duties to include:

• Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
• Assures coverage of all areas of responsibility
• Conduct ongoing reviews to ensure quality of work;
• Ensure accurate and timely entry of new application and updates for Healthcare Benefits within the VES system and utilizing VBMS, ICB, VIS, ISS portals.
• Provide guidance to staff members to include changes in policies and procedures;
• Distribute and balance workload;
• Create and maintain employee work schedules from Eligibility, Emergency Room, and Inpatient Units.
• Orient and provide on-the-job training for new and current employees
• Ensure all training requirements are met;
• Organize the work structure and acting as liaison between Lead MSA and staff in order to resolve day to day conflicts
• Schedule Outpatient Clinic appointments using Veteran Health Information Systems and Technology Architecture (VistA) scheduling options.

Work Schedule: Full-time; Shift: To be discussed during interview and it will be rotation. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 21270 Relocation/Recruitment Incentives: Not authorized