Receptionist

Join Us At HEMIC!

Voted one of Hawai`i Business' Best Places to Work for 8 Years in a Row!

As a HEMIC employee, you will get:

• People Who Care
• Professional Growth
• Benefits & Perks
• Opportunity to Give Back

Voted one of Hawai`i Business' Best Places to Work, and Pacific Business News' Best Workplaces, our business is founded on caring for Hawai`i workers, Hawai`i businesses, and each other.

We're passionate about your development. Whether it's achieving a formal certification or attending a workshop to improve your communication skills, we will support and encourage you to grow.

We offer competitive salary and best-in-class benefits, including a 401k match, generous PTO, 15 paid holidays, and so much more!

Giving back to our community is our kuleana and we offer numerous opportunities for our employees to take part - whether it be volunteering for a fundraiser, attending a charity walk, or getting a match for your charitable contributions.

Why Our Receptionist Is Important:

Our Receptionist plays a crucial role as the first point of contact for visitors and callers, representing HEMIC in a positive, professional manner. By managing phone communications and a variety of administrative tasks, this role ensures the smooth operation of the reception area. With every interaction, our Receptionist uses a welcoming demeanor to create a lasting impression that reflects HEMIC's commitment to caring for our people and our community.

Essential Duties

• Customer Interaction:
• Be a positive and professional representative of HEMIC, ensuring all interactions reflect the company's values.
• Greet and direct visitors pleasantly and professionally upon their arrival.
• Assist visitors with parking, access badges, and meeting room assignments.
• Call Handling:
• Operate the multi-line phone system efficiently, directing calls to the appropriate departments or individuals.
• Utilize internal tools and systems to quickly route calls.
• Mail and Shipping:
• Accept, sort, and process incoming mail and hand-delivered documents, ensuring prompt delivery to correct recipients.
• Log all incoming checks and cash payments accurately.
• Work with mailing and shipping vendors for incoming and outgoing shipments.
• Monitor and schedule outgoing shipments as required.
• Administrative Support:
• Accept and distribute incoming faxes to appropriate departments.
• Monitor and manage meeting room schedules.
• Assist in maintaining the professional appearance of the reception area.
• Other Responsibilities:
• Assist with additional clerical duties as needed, such as filing, photocopying, and data entry.
• Support internal office events and meetings by coordinating with office staff.

Requirements

• High school diploma or equivalent. Associate's degree or higher (preferred).
• Previous experience in a receptionist or customer service role (preferred).
• Strong organizational and multitasking skills.
• Excellent verbal communication and interpersonal skills.
• Ability to maintain a positive and professional demeanor especially under pressure.
• Proficiency with Microsoft Office Suite.
• Experience with multi-line phone systems.
• Punctual and dependable with a strong attendance history.
• Light lifting may be required (up to 20 lbs.).
• Full-time, in-person, Monday to Friday (7:30 AM 4:30 PM).

Position title - Receptionist

Department - Executive & Administration

Work Arrangement - In-Person, HEMIC Tower

Reports To - Senior Vice President, Human Capital Administration

Direct Reports - N/A

FLSA Status - Exempt Non-Exempt Job Class: 5-Adm Support

Approved By: clewis

Date Approved: 10/23/2024

Reviewed: 6/22/2026

NOTE: The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualification of employees assigned to this job. Management has the right to add, revise or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential duties of this position.