IST Analyst II

Position Summary Rutgers, The State University of New Jersey, is seeking a IST Analyst II in the Enterprise Service Delivery in the Office of Information Technology. The IST Analyst II coordinates and develops all aspects of end-user support and guidance for all AI platforms at an enterprise level. This includes working closely with the AI committees and OIT partners in EARC and EI to maintain knowledge and expertise on various emerging capabilities and restrictions on all AI applications and interfaces rolled out by OIT. Acts as a technical resource and liaison for OIT Help Desk leaders and distributed IT support groups to keep them informed and to provide escalated support on new and unusual issues. As the subject matter expert ( SME ), designs and maintains up-to-date knowledge articles on how to support AI at the University and prepares training programs. Collects end-user feedback and communicates with service owners and partners emerging needs and opportunities for improvement in service delivery and support tools. Develops and/or conducts AI focused training programs for support staff and departments. Coordinates and manages AI related support and escalations for the OIT Help Desk as well as department IT teams. Reviews and maintains AI support documentation, highlighting alignment with university policies and security best practices. Tracks metrics regularly and generates reports on AI support and agreed upon SLAs. Serves as a communications and deployment partner for all new AI related rollouts as well as upgrades/change events. Minimum Education and Experience Bachelor\'s Degree required in a relevant field plus a minimum of three (3) years of relevant work experience. Equivalent experience, education, and/or training may be substituted for the degree requirement. Location Piscataway, NJ Physical Demands and Work Environment PHYSICAL DEMANDS: Standing, sitting, walking, talking or hearing. No special vision requirements. WORK ENVIRONMENT: Office environment. Moderate noise. Posting Number 26ST1053 #J-18808-Ljbffr Rutgers University