Business Support Specialist I

Business Support Specialist I

The Business Support Specialist is assigned duties and responsibilities involving document production and management through a variety of manual or technological processes. This may include preparing correspondence, reports or other documents, maintaining various filing systems, including computer records of various activities, reviewing and processing applications for permits or licenses, assisting agency customers with inquiries or problems concerning an assigned program area, processing various types of claims, requisitions, purchase orders and invoices for payment, and similar duties.

This position is expected to cross-train in all sections of Business Support Services and perform all job duties in each section based on the needs of the agency.

Knowledge, Skills, & Abilities:

• Knowledge and understanding of office methods and procedures; of grammar, punctuation, spelling, and mathematics.
• Knowledge and understanding of preparing and interpreting charts and graphs; basic bookkeeping procedures and inventory techniques; standard business communication etiquette, including in-person, online, and via phone; current office technologies; proficient in Microsoft Office and phone procedures; use of computer equipment, such as state issued computer, fax, copy machine, and scanner; systems, such as Microsoft Office, including Outlook and Teams.
• Knowledge and understanding of records retention.
• Skills in operating computers, fax machines, copiers/printers, etc.
• Strong skills in organization and time management; in records management principles to help with solutions, data classification and processing, and processing lifecycle.
• Customer service skills to assist any customer needs or requests through various forms of communication to include in person, email, and phone.
• Ability to maintain effective working relationships with others; maintain and promote a positive attitude and work environment.
• Ability to follow oral and written instructions.
• Ability to establish and maintain a digital filing system; prepare documents, reports, and files for dissemination to external sources; quickly learn new systems of organization and technology.
• Ability to apply logic and reasoning to identify issues or approach problems, evaluate alternative solutions, and recommend possible conclusions using critical thinking skills; calculate simple math when processing customer payments, deposits, and cashier reports.

Level Descriptors:

• Level I: The Level I is an entry-level position where employees are responsible for performing various routine duties related to business support functions.
• Level II: The Level II is an advance-level position where employees may be assigned responsibilities as a subject matter expert, lead worker, and/or a team lead.

Education & Experience:

• Level I: An Associate's Degree in any field OR two (2) years of experience in clerical office or a closely related field OR equivalent combination of education and experience.
• Level II: An Associate's Degree in any field, PLUS one (1) year of experience in clerical office or closely related field OR three (3) years of experience in clerical office or a closely related field OR equivalent combination of education and experience.
• Preference may be given to candidates who can type more than 60wpm with an accuracy of more than 90% and demonstrate an advanced level at 10-key.

Special Requirements:

• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position will not require travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.
• This position requires employees to be able to sit/stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.