Starshield Enterprise Account Manager (Government) (Washington)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.STARSHIELD ENTERPRISE ACCOUNT MANAGER (GOVERNMENT)RESPONSIBILITIES:Act as the primary point of contact to support specific government contracts and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
Delivering impeccable customer service, including efficient acknowledgement and resolution of issuesBuilding relationships to identify requirements and manage expectationsCollecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise businessRetaining and growing the value of accountsAs an extreme owner of assigned government accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of scheduleServe as the team’s internal expert on the government accounts vertical, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical in partnership with other teamsAutonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidlyBASIC QUALIFICATIONS:Bachelor's degree in engineering or business; OR high school diploma/equivalency and 6+ years of business development, operations, engineering, or account management experience in lieu of a degree3+ years of consulting or project management experience3+ years of experience working with customers to support a technical product/servicePREFERRED SKILLS AND EXPERIENCE:Significant knowledge or experience in government contracts and satellite communicationsAdvanced knowledge of the telecommunications business, network management, new technology trends, network rollouts and the ability to translate this into complex solutions for customers5+ years experience working with a large global organization in strategic sales, account or relationship managementExpertise in navigating and growing a pipeline of existing complex global customer accounts while maintaining a high level of customer satisfactionSignificant knowledge or experience in one or more of the following industries: maritime, aviation, mobile backhaul, satellite communicationsExperience managing multiple complex projects and delivering under tight deadlines and resource constraintsExperience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skillsSignificant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technologyAbility to synthesize multiple unique requirements and suggest smart solutions, products, or featuresTrack record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successfulAbility to negotiate successfully, especially after a contract is signedExcellent written and verbal communication skills, including ability to craft and present professional presentations at all levels Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedulesActive TS/SCI clearance, or ability and willingness to obtain a Top-Secret clearanceADDITIONAL REQUIREMENTS:Active Top Secret or Top Secret SCI clearance preferred. Must be willing to pursue a clearance if not already cleared. Note that an active clearance may provide the opportunity for you to work on sensitive SpaceX missions. If so, you will be subject to pre-employment drug and random drug and alcohol testingMust be available to work extended hours and/or weekends as needed to support critical milestones or operations shiftsAvailability and willingness to travel as needed to customer sites and meetings COMPENSATION AND BENEFITS: Pay range: Starshield Enterprise Account Manager: $110,000.00 - $150,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.ITAR REQUIREMENTS:To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on apply.placed-app.com.