Courtyard Pittsburgh Downtown - Front Desk Manager OEM

Front Desk Manager OEMAt Aimbridge Hospitality, we're all about creating standout guest experiences—and as our Front Desk Manager OEM, you'll be leading the charge. You'll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You'll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you're a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.Key Skills/ResponsibilitiesGuest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.Front Desk Leader: Motivate, coach, and guide your team to shine. You'll keep standards high, procedures smooth, and morale even higher.Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.Education & Experience2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.5+ years of progressive experience in a hotel or related field with supervisory experienceProficient in Windows operating systems, spreadsheets, and word processing.Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.Valid driver's license from the applicable state.After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time OffEmployee Assistance Program401k Retirement PlanPROPERTY INFORMATION:Located 1,600 feet from the David L. Lawrence Convention Center, Courtyard by Marriott Pittsburgh Downtown offers complimentary WiFi. PNC Park is 0.8 mi from the property while Heinz Field is 1.6 mi away. All rooms include a work desk, hairdryer, small refrigerator, coffee maker and high ceilings. A flat-screen TV and cable channels is also included. Housed in a historic building, the Courtyard Pittsburgh Downtown features The Bistro which offers Starbucks® coffee and healthy food to take away. The GoBoard in the lobby helps guests self-service and get directions to nearby places of interest as well. An outdoor patio is also available for guests. The property also has 3 meeting rooms. An area shuttle with pick-up and drop service within 1 mi of the property is also offered for guests' convenience. The property is 1,600 feet from the Amtrak Station and the T station on Wood street, offering easy access to local public transport. Courtyard Downtown Pittsburgh is 18 mi from the Pittsburgh International Airport.