Retail Cosmetics Sales Associate, Haywood Mall - Flex

Job Overview As a Cosmetic Sales Flex Colleague – also known as a Beauty Advisor Flex – you are the trusted expert that customers turn to for all things beauty. You will be an educator and beauty expert, offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. You will stay current on trends, introduce customers to new items, and build lasting client relationships through consistent follow‑up, virtual outreach, and personalized service, always aiming to exceed sales goals. How Our Beauty Colleagues Spend Their Day Begin each day energized and ready to make an impact; greet teammates and customers with a warm hello. Ensure the sales floor is clean, organized, and prepared for customers; review sales goals, learn about new arrivals, and stay up to date on current trends and promotions. Offer a warm welcome, make eye contact, and create friendly, personal conversations to build customer relationships. Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves. Finish strong by sharing loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you and name usage. Support one another with honesty, care, and collaboration to serve our customers and communities better. Strive for excellence by improving every day, taking pride in work, achieving sales goals, and learning from one another. Who You Are Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Deliver personalized beauty experiences by building relationships, uncovering needs, demonstrating product application, and educating customers on benefits. Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits. Drive sales and client loyalty by maintaining an organized, shoppable space, leveraging clienteling tools, participating in sales events, and staying up to date through training and vendor education. Meet and surpass daily sales goals by delivering exceptional service. Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience. Have at least one year of customer service or selling experience. Essential Physical Requirements You Will Perform Talk, lift, move, stand, and reach with arms and hands continuously. Stand for at least two consecutive hours, lift at least 25 lbs., stoop, kneel, crouch, climb ladders, and reach above eye level. Require close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, including handheld equipment and cash registers, to process register transactions. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, and leadership development. Build community by joining one of our Colleague Resource Groups and contributing to volunteer opportunities. Merchandise discounts. Performance‑based incentives. Annual merit review. Employee Assistance Program with mental health counseling and legal/financial advice. Access the full menu of benefits offerings: About Us Macy's is a dynamic retail environment offering unique opportunities to be part of memorable moments and milestones. Whether helping a customer find the perfect gift or designing a balloon for the Thanksgiving Day Parade, you will join a community that celebrates tradition, innovation, and service. Join Us and Help Write the Next Chapter in Our Story This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. #J-18808-Ljbffr Macy's