Operations Manager

Pressed Floral is a bespoke floral preservation company based in that preserves life's special moments through fine art. Serving clients nationwide, our goal is to create sentiments that will last forever. About the Role This role requires you to be located in Utah and be able to work in person from our Orem, Utah office. Out of state and remote applications will not be considered. Pressed Floral is looking for an experienced operations leader to oversee and strengthen every aspect of our operations. This role ensures our Production Teams, Client Care department, and General Managers are equipped to deliver exceptional quality, operational efficiency, and an outstanding employee and customer experience as we continue to grow. In this role, you'll own day-to-day operational performance across our locations including production, inventory, staffing & workforce planning, quality control, and operational systems. This role will directly lead our General Managers and work closely with Client Care and with Executive Leadership to build scalable systems that support future growth. This position will require periodic travel to our Atlanta, Georgia location to support leadership development, operational consistency, team culture, and future growth initiatives. What You'll Do Leadership & Culture Directly lead and coach the General Managers for each Pressed Floral location Partner with Client Care to ensure an exceptional client experience while aligning support with operational goals Build a culture of accountability, collaboration, and continuous improvement where team members are engaged, supported, and excited to stay long-term Set clear expectations, healthy KPIs, and measurable goals that encourage both performance and sustainability Work closely with HR on hiring, onboarding, leadership development, performance management, and retention Operations & Production Own company-wide operational performance across all production locations Ensure production quality, efficiency, turnaround times, and profitability consistently meet company standards Improve workflows, systems, and processes to support continued growth while maintaining craftsmanship Lead implementation of operational improvements and cross-functional initiatives Inventory & Supply Chain Own inventory planning and purchasing, including our MRP platform Forecast inventory needs based on sales trends and seasonality Maintain optimal inventory levels while minimizing waste Build scalable inventory systems across multiple locations Workforce Planning Develop production team hiring plans based on seasonal demand and projected growth Ensure every location is appropriately staffed throughout the year Forecast labor needs and proactively recruit ahead of peak production seasons Monitor production efficiency, labor utilization, quality, inventory performance, and profitability Collaborate with finance to develop and manage operational budgets Identify margin improvement opportunities without compromising quality Quality & Continuous Improvement Ensure consistent product quality across every location Partner with production leadership on efficiency and waste reduction Develop systems that create consistency, accountability, and operational excellence as the company grows Expansion & Multi-Location Support Lead the operational launch and integration of future Pressed Floral locations Travel regularly to our Atlanta, Georgia location to support leadership, training, operational consistency, and team development Build repeatable systems that allow new locations to become successful and self-sufficient Ensure every location reflects the same quality, culture, and client experience that defines Pressed Floral What Success Looks Like Success in this role means continuing to build our operations organization and strengthening our ability to scale without sacrificing quality or culture. You will build strong leaders, retain exceptional team members, develop efficient systems, and maintain world-class product quality while proactively managing inventory and staffing. Experience & Qualifications 3-5 years experience leading multi-location operations; ideally in production, manufacturing or a similar operations management role Experience managing operations P&L, inventory/MRP systems, and workforce planning Proven track record of owning process design & SOP development Comfortable working with & analyzing operations data to monitor performance, set and track KPIs Experience directly managing and developing other managers Comfortable with regular travel Why You'll Love Working Here Meaningful work helping clients preserve life's most special memories Paid time off 401k with employer match Wellness Stipend Company Bonus Program Paid Holidays #J-18808-Ljbffr Pressed Floral